Bilingual Customer Service Representative
20 hours ago
Title:
Service Representative
Location:
Montreal, QC
Duration:
4 Months (Possibility of extension/conversion)
Pay Rate:
$22.06/hr
Summary:
- Fulfill routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or reconciliation activities.
- The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to Bank's customers.
Job responsibilities:
- Count, sort and package currency and coin quickly and accurately.
- Balance assigned cash drawer in accordance to Bank directives.
- Exhibit effective follow through and ownership in every customer interaction.
- Handling of special services, such as foreign money and collections.
- Accept and process customer transactions accurately and timely.
- Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly.
- Ensure name tags and dates are always displayed.
- Support professional bank image by ensuring care for the branch environment and appearance of the branch as well as personal appearance.
- Perform other administrative tasks as needed.
- Attend all branch meetings.
- Identify customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.
- Participate in all training relative to bank products and services.
- Support bank's community involvement and participates in community activities as required.
- Identify risks associated with regulatory compliance, overdraft authority and bank secrecy act.
- Adhere to all bank policies, directives and procedures.
- Ensure all required documentation is completed for all transactions.
- Manage and adhere to cash drawer limits set by the bank.
Skills:
- Ability to develop customer relationships.
- Ability to make sound transactional decisions to ensure policies and directives are met.
- Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management.
- Bilingual in English and French preferred.
Education/Experience:
- 1 year of cash handling or customer service experience.
- High school diploma or equivalent.
- 5+ years of relevant experience.
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