Continuous Improvement Program Advisor

Why Guelph:

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph's vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Hybrid and flexible work arrangements;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Position Overview:

Reporting to the Manager, Corporate Performance and Strategy, you will work with all levels of employees across the organization to drive improvement in processes and systems and supporting the implementation of programs that will positively affect the performance of the City and enhance our service to the community. Guided by the goals and objectives of the City's Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Vision for an inclusive, connected and prosperous city. The City has chosen Lean Six Sigma as the process improvement methodology upon which the Continuous Improvement (CI) program is built.

The CI Program Advisor will continue to support the delivery of Lean training, Belt certification, maintaining and updating CI tools, and coaching and supporting individual and teams in CI initiatives.

Key duties and responsibilities

• Research, and assess CI best practices relevant to the City of Guelph;
• Lead process reviews and collaborate with business areas to identify opportunities for improvement as required;
• Liaise with management and staff to coordinate process improvement projects;
• Develop, and lead Lean training for City staff;
• Provide coaching, training and oversight of the City's Lean Belt certification candidates;
• Regularly review the continuous improvement offerings and make improvements;
• Assist in establishing justification for continuous improvement projects;
• Provide technical advice and problem-solving assistance to the departments within the organization;
• Prepare reports and presentations on CI activities and plans for management, Council and community;
• Perform other related duties as assigned.

Qualifications and requirements

• Considerable experience related to the duties listed above, normally acquired through the completion of a post-secondary degree in Business Administration, Public Administration or a related field with progressive experience in a continuous improvement-oriented roles. Candidates with an equivalent combination of education and experience may be considered;
• Strong understanding of continuous improvement and Lean methodologies, including Black certification in Lean Six Sigma;
• Proven experience of implementing successful process improvement projects;
• Change management certification/education and/or experience;
• Ability to prepare complex statistical reports and efficiency calculations as well as an understanding of performance measurement methods;
• Advanced computer skills in MS Office software and relevant business applications is required;
• Team-oriented, demonstrated leadership abilities, experience in coaching and training others;
• Knowledge of Adult Learning principles would be considered an asset;
• Possess excellent communication, presentation, organization and problem solving skills;
• Able to manage multiple and changing demands and priorities;
• Project Management Professional (PMP) designation would be an asset;
• Knowledge of municipal activities is an asset.

Hours of work

35 hours per week, Monday to Friday, between the hours of 8:30 a.m and 4:30 p.m. This position is eligible for hybrid and flexible work arrangement options (as per current corporate policy).

Pay/Salary

Non-union Grade 5 Rate: $46.10- $57.65 per hour

How to apply

Qualified applicants are invited to apply using our online application system by December 14, 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.