Facilities Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Facility Coordinator / Tech is a seasoned facilities management professional who serves as a strategic operational liaison between Regional Managers and site-based Facility Managers across multiple regions. This role requires a minimum of 10+ years of comprehensive facilities management experience to effectively coordinate complex operational workflows, oversee critical building systems, and ensure seamless delivery of facility services across a diverse portfolio of commercial real estate assets.

Reporting Structure: Reports directly to Regional Managers and provides operational support to all Facility Managers within assigned regions.

Primary Responsibilities: Workflow Management & Technology Systems

Corrigo CMMS Platform Leadership: Leverage extensive FM experience to streamline and optimize workflow processes within the Corrigo computerized maintenance management system across the regional portfolio

Strategic Communication Hub: Serve as the central coordination point, directing work orders and maintenance actions to appropriate team members based on technical expertise, geographic location, and workload capacity

Operational Oversight: Utilize deep understanding of facility operations to monitor day-to-day work order processing, ensuring efficient resource allocation and priority management

Performance Management: Ensure all work orders are completed within established SLA timeframes, utilizing experience-based judgment to escalate critical issues and optimize completion schedules

Special Projects & Strategic Initiatives

Procurement Management: Apply extensive vendor relationship experience to assist sites with purchasing decisions, contract negotiations, and procurement processes for facility-related goods and services

JCAP Program Support: Provide expert guidance on Joint Commission Accreditation Program requirements, drawing from years of healthcare facility management experience where applicable

Project Coordination: Oversee completion of specialized regional initiatives including:

Building Management System (BMS) data entry and maintenance

Operational Risk Management (ORM) assessments

Regulatory compliance projects

Capital improvement coordination

Energy management initiatives

Financial Operations & Invoice Management

Invoice Processing Excellence: Manage complex invoice routing and approval workflows, ensuring proper coding, authorization, and timely processing through appropriate channels

Vendor Relationship Management: Utilize established industry relationships to resolve billing discrepancies and maintain positive vendor partnerships

Budget Oversight Support: Assist with tracking project expenses and maintaining budget compliance across regional facilities

Human Resources & Administrative Leadership

Regional Timekeeper (East Region): Serve as the primary timekeeper for the East Region, collaborating closely with Facility Managers to ensure accurate time reporting and payroll compliance

Staff Development: Mentor junior facility staff and provide technical guidance based on extensive field experience

Documentation Management: Maintain accurate records and ensure compliance with company policies and procedures

Required Qualifications: Minimum 10+ years of comprehensive Facilities Management experience in commercial real estate environments

Proven track record managing multi-site facility operations with annual budgets exceeding $1M

Extensive experience with CMMS platforms (Corrigo experience strongly preferred)

Demonstrated success in vendor management and procurement processes

Experience with building automation systems, HVAC, electrical, plumbing, and life safety systems

Technical Competencies:

Advanced proficiency in facility management software platforms and Microsoft Office Suite

Strong understanding of building codes, safety regulations, and compliance requirements

Experience with preventive maintenance programs and asset management

Knowledge of energy management and sustainability practices

Leadership & Communication Skills:

Exceptional organizational and project management capabilities

Strong analytical and problem-solving skills developed through years of complex facility challenges

Excellent written and verbal communication skills with ability to interface with C-level executives, vendors, and technical staff

Proven ability to work independently while supporting multiple stakeholders across geographic regions

Preferred Qualifications:

Professional certifications (CFM, FMP, LEED AP, or similar)

Experience in healthcare, corporate, or institutional facility management

Background in capital project management and construction oversight

Advanced knowledge of regulatory compliance requirements

This role offers an exceptional opportunity for an experienced facility management professional to leverage their expertise in a strategic coordination role while continuing to drive operational excellence across JLL's diverse portfolio of managed properties.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.