Desktop Support Technician

1 week ago

Markham, Ontario, Canada Gatestone & Co. Inc Full time $50,000 per year

Job description:

Discover Gatestone

Established in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500.

We are delighted to announce Gatestone's prestigious accolade, as recognized by Forbes in their listing of Canada's top employers for 2024 & 2025. This significant recognition underscores our dedication to fostering an environment that values exceptional talent, promotes a positive workplace culture, and recognizes outstanding performance. Our dedication to fostering an exceptional work environment at Gatestone remains steadfast, as we eagerly anticipate a future filled with promise and success.

Join The Team

Join the Gatestone Team for a rewarding and dynamic career At Gatestone, we prioritize the customer experience, embodying it in everything we do. We're looking for a desktop technician.

Please be advised this role is required to work 100% in office during training and afterwards.

This role requires you to work in office during training and afterwards.

Hours of operation; Monday to Friday; 8h00am to 5h00pm.

Possible overtime as needed.

Salary; $50,000 annually.

Role Responsibilities;

  • Preparing hardware and peripherals for distribution to employees, according to deployment schedules.
  • Install and configure software & hardware for desktops, laptops, printers, mobile devices, TVs and associate peripherals.
  • Prepare, pack and ship equipment to remote employees, ensuring timely delivery and conducting pre-shipment testing & Verification to confirm functionality and no missing items.
  • Receive, sanitize, log and check and restock returned equipment.
  • Create shipping labels for employees returning equipment by courier and keep record of return log.
  • Provide basic on site technical assistance & troubleshooting to end users.
  • Not limited to the duties listed here.

Experience and Qualifications:

  • At least 3 years of experience with Windows operating systems.
  • At least three years of experience with computer hardware, troubleshooting and repairing.
  • Excellent customer service skills.
  • Good knowledge of Microsoft Office professional tools and Active Directory.
  • Computer-related post secondary education is an asset.

Who you are?

  • Analytical and solution oriented.
  • Proven ability to multitask.
  • Meticulous in process managements.
  • Strong communicator both oral and written.
  • Results driven and dependable.
  • Highly organized and punctual

We are an accessible workplace.

Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process

Job Type: Full-time

Pay: $50,000.00 per year

Application question(s):

  • Are you okay with having to work in office full-time?

Experience:

  • Windows operating systems: 3 years (preferred)
  • Software troubleshooting: 3 years (preferred)
  • Active Directory: 1 year (preferred)

Location:

  • North York, ON (preferred)

Work Location: On the road

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