Emergency Communications Officer

1 week ago

Calgary, Alberta, Canada Alberta Health Services Full time

Your Opportunity:

Emergency Health Services (EHS) has an exciting role for an Emergency Communications Officer (ECO) in Calgary through our Casual Recruit Training Class. We are looking for people who are great communicators, both talking and listening, and able to keep a cool head under pressure. You're the calm, confident voice on the phone with 911 callers collecting the necessary information to dispatch emergency crews. You can quickly and accurately transcribe calls as they come in, prioritize tasks on the fly, and clearly relay essential information. Discover a supportive employer, a career that fits your lifestyle, and endless opportunities for professional development. Candidates undergo a multi-step screening process. Step one is an online prioritization assessment, step two assesses your listening and typing accuracy, and step three is a job interview. The successful candidate will receive on-the-job training, followed by buddy shifts with an experienced ECO before working independently.

Description:

As an Emergency Communications Officer, you will provide safe and effective emergency medical call taking and dispatch services to ambulances. Through established guidelines, you will evaluate and process emergency and non-emergency calls, be responsible for making key decisions and contribute to the EMS dispatch process and strategies.

  • Transition Company: Emergency Health Services
  • Classification: Emergency Comm Officer (2190)
  • Union: HSAA Facility PROF/TECH
  • Unit and Program: Emergency Health Services Dispatch, Communications and Deployment
  • Primary Location: Quarry Crossing
  • Location Details: As Per Location
  • Multi-Site: Not Applicable
  • FTE: 0.00
  • Posting End Date: 22-JAN-2026
  • Employee Class: Casual/Relief
  • Date Available: 06-APR-2026
  • Hours per Shift: Varies
  • Length of Shift in weeks: Varies
  • Shifts per cycle: Varies
  • Shift Pattern: Days, Evenings, Nights, Weekends
  • Days Off: Other
  • Minimum Salary: $32.11
  • Maximum Salary: $39.82
  • Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent. Emergency Medical Dispatch (EMD) certification required; where the successful candidate does not currently hold EMD certification, the certification course will be provided upon hire.

Additional Required Qualifications:

Current CPR/BLS (Basic Life Support) certification is required prior to start of training.

Preferred Qualifications:

As Required.

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