Bilingual Quality and Technical Support Technician

Are you passionate about innovation and solving technical challenges? Do you want to use your expertise to support the development of new products and help customers overcome technical challenges? If so, this role is for you

Your Mission
As a Quality and Technical Support Technician, you will play a key role in the development and integration of new products and technical solutions. You will act as a technical expert, answering customer and franchisee inquiries in French and English while ensuring documentation and testing processes maintain product quality and compliance. Additionally, you will conduct on-site studies and 3D scans in locations such as private homes, hotels, and cruise ships to kickstart the product development process.

Why join Bath Fitter ? 

• Flexible schedule;
• Group insurance;
• Retirement plan with employer contribution;
• Paid vacation, personal days, and additional holidays during the festive season;
• Employee & corporate discounts;
• Develop your expertise in Canadian and American markets;
• Hold a key position within the team;
• Gym at the St-Eustache headquarters;
• Bistro that will make you want to come to the office (varied, delicious meals subsidized by BathFitter);
• Employee assistance program;
• Social club;
• Many other benefits to discover by joining Bath Fitter

What We're Looking For

• Experience: 2 years in quality control within a manufacturing environment
• Skills: Technical analysis, project management, problem-solving, and technical documentation
• Tools: Ability to handle electrical and manual tools
• Software Knowledge: Excel, AutoCAD, SolidWorks (an asset), and inventory management software
• Excellent oral and written communication skills, in French (advanced) and English (advanced). Fluency in spoken and written French and English is required, as the position involves frequent interaction with colleagues in Saint-Eustache, the United States and other countries.

Key Responsibilities

• Evaluate new product requests and provide technical recommendations
• Act as an expert in the development of purchased or manufactured products
• Perform tests, develop protocols, and analyze results
• Communicate directly with franchisees and the customer service team to address technical inquiries
• Conduct on-site studies and 3D scans in various locations (residences, hotels, cruise ships)
• Present new products to internal teams and the franchise network through interactive demonstrations
• Contribute to the product certification process and ensure compliance with manufacturing standards

Who We Are

For 40 years, Bath Fitter has been perfecting its process to meet customer needs and deliver the best bathtub solutions. Our bright acrylic showers and bathtubs are easy to clean and can be installed in just one day—how convenient Every day, the people at Bath Fitter strive to improve products and enhance customers' lives. Our vision is to be an exceptional employer and business partner.

At Bath Fitter, we offer an engaging culture and a collaborative environment focused on teamwork, autonomy, and innovation. We are a growing organization that prioritizes our employees and their well-being. That's why we are proud to be certified as one of the Best Workplaces and one of Canada's Most Admired Corporate Cultures.

Ready to take on this exciting challenge and contribute to our team's success? Apply now and become part of Bath Fitter

At Bath Fitter corporate locations, we are committed to fostering an inclusive environment for everyone. We strive to provide fair, equitable, and accessible opportunities for all current and potential employees. If you require any accommodations during the hiring process, they can be arranged upon request.

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