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Service Project Manager

2 weeks ago

Bolton ON, Canada Telecommunication Ontario Full time $50,000 - $80,000 per year

Position Overview

We are seeking an experienced Service Project Manager to join our team in Bolton, Ontario.

This role is 100% on-site and ideal for a hands-on leader who thrives in a fast-paced service

environment. The successful candidate will have a minimum of 5 years' experience in the

service industry, overseeing break-fix, site refresh, infrastructure, and networking projects.

You will be responsible for managing multiple ongoing initiatives, leading a team of project

coordinators, and ensuring all projects are delivered on time, within scope, and to the highest

quality standards.

Key Responsibilities

  • Lead and Manage Projects: Oversee multiple concurrent projects including break-fix

service work, site refreshes, infrastructure deployments, and networking rollouts.

  • Team Leadership: Supervise and coach a team of Project Coordinators, ensuring

productivity, accountability, and professional growth.

  • Project Planning & Scheduling: Create detailed project schedules, task lists, and

timelines to ensure smooth execution across all active projects.

  • Dashboard Creation: Build and maintain project dashboards and reporting metrics

to provide visibility into project health, progress, and performance.

  • Stakeholder Communication: Serve as the primary liaison between internal

departments, field teams, and clients—facilitating clear, timely communication and issue

resolution.

  • Resource & Budget Control: Allocate personnel and equipment resources efficiently,

monitor budgets, and ensure projects are completed within financial targets.

  • Risk Management: Identify potential risks early, develop mitigation plans, and adapt

project strategies as needed.

  • Documentation & Reporting: Maintain accurate and up-to-date records of project

scope, deliverables, and completion reports.

  • Process Improvement: Evaluate existing workflows and introduce enhancements to

improve service efficiency and delivery consistency.

  • Client Relationship Management: Build and maintain positive, professional

relationships with clients by delivering reliable service and proactive communication.

Required Qualifications

  • Minimum 5 years of project management experience in a service-oriented or

technical environment (IT, telecom, or field service).

  • Strong background managing break-fix, site refresh, infrastructure, and networking

projects.

  • Familiarity with structured cabling projects or cabling coordination is a plus.

  • Experience using project management software such as Jira, Smartsheet, Microsoft

Project, or Zoho Projects.

  • Proven ability to manage multiple concurrent projects while maintaining attention to

detail.

  • Strong leadership skills with experience coaching and managing project coordinators

or support staff.

  • Excellent written and verbal communication and client-facing skills.

  • Proficient in Microsoft Office 365 (Excel, PowerPoint, Word) and comfortable creating

visual reports and dashboards.

  • Solid understanding of IT infrastructure and networking fundamentals.

Preferred Qualifications

  • PMP, PRINCE2, or CAPM certification (or actively pursuing one).

  • Experience working with Managed Service Providers (MSPs), telecommunications, or

enterprise service environments.

  • Familiarity with ITIL or service management processes.

Soft Skills

  • Strong problem-solving and decision-making abilities.

  • Excellent organizational and time management skills.

  • Ability to perform under pressure and adapt to changing priorities.

  • Detail-oriented with a focus on quality and accountability.

  • Positive attitude and a collaborative, team-first approach.

Why Join T-Dot IT Solutions

  • Competitive salary and opportunities for growth.

  • Exposure to both service operations and project management, offering variety every

day.

  • Hands-on experience with industry-leading tools (Zoho, Smartsheet).

  • Supportive and collaborative team environment.

  • Chance to be part of a growing, client-focused technology company that values people

and performance

Job Type: Full-time

Pay: $50,000.00-$80,000.00 per year

Benefits:

  • Dental care
  • Employee assistance program

Work Location: In person