Medical Office Assistant

2 weeks ago

Calgary AB TE P, Canada Vivo Cura Health Full time $40,000 - $52,000 per year

Vivo Cura Health is a collaborative clinic focused on helping people overcome musculoskeletal (MSK) and chronic pain conditions so they can get back to living active, fulfilling lives. Our team shares a common purpose: delivering compassionate, organized, and professional care that truly supports our patients' recovery journey.

We're looking for a Booking Team Lead (Medical Office Assistant) to take a key role within our administrative leadership group. This person will guide the booking department and ensure the administrative systems that support our clinicians run smoothly. If you enjoy creating structure, leading a team, and ensuring patients have a seamless experience from their first call to their final visit, this could be the perfect fit.

Key Responsibilities

  • Lead, train, and mentor booking and administrative staff to maintain clinic standards and deliver outstanding patient care.
  • Oversee appointment schedules to ensure accuracy, efficiency, and appropriate use of clinical resources.
  • Respond to patient inquiries and resolve concerns with professionalism and empathy.
  • Act as a primary contact for patients and referring providers by phone, email, and in person.
  • Coordinate bookings and ensure all required documentation and consents are in place.
  • Maintain patient records within the electronic medical record (EMR) system, ensuring accuracy and confidentiality.
  • Support clinic operations by helping streamline processes and solve day-to-day administrative challenges.
  • Collaborate with clinical and management teams to ensure effective communication and workflow.

What You Bring

  • Proven experience leading or supporting a team in a medical or administrative setting.
  • Excellent organization, multitasking, and attention to detail.
  • Strong communication skills with a professional and empathetic approach.
  • Ability to stay calm and effective in a fast-paced environment.
  • Confidence using EMR systems (Accuro experience an advantage) and general computer applications.

Qualifications

  • Certificate or diploma in Medical Office Assistant studies (or equivalent combination of education and experience).
  • At least 2 years' experience in a healthcare or clinical office preferred.
  • Prior supervisory or leadership experience is a definite asset.
  • Proficiency with Microsoft Office and other clinic management software.

At Vivo Cura Health, we believe in collaboration, excellence, and compassion — for both our patients and our team. If you're ready to step into a leadership role where your organizational skills and care for people truly matter, we'd love to hear from you.

Job Type: Full-time

Pay: $20.00-$26.00 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking

Application question(s):

  • Do you have at least 2 years experience working in a healthcare clinic setting?

Licence/Certification:

  • certificate from a recognized MOA program (preferred)

Work Location: In person

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