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Manager Tech Delivery
2 hours ago
Work Location:Toronto, Ontario, CanadaHours:0Line of Business:Technology SolutionsPay Details:$91,200 - $136,800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:We are seeking a dynamic professional to lead in a fast-paced, shared services environment, driving operational excellence and enabling seamless delivery across multiple teams. This role requires agility, strategic thinking, technical expertise, and exceptional collaboration skills to ensure stakeholder satisfaction and efficient execution.CUSTOMERManage cross -functional team of IT professionals to support assigned business clients / internal partners / stakeholder needs and requirementsResponsible for project delivery for the set of application in their scope, commissioning projects to be executed by Tech PMsEstablish day to day management direction and define priorities and strategies consistent with the business goals and aligned to overall direction from Technology Leadership team for own areaCommunicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.)Develop impact assessments and manage assigned portfolio delivery schedule and periodically perform risk assessments to manage operational processes consistent across the portfolio (e.g. time reporting)Monitor and manage Capacity Forecasting process compliance among Technology Project Managers and report on progress, status, and overall health of the portfolio and the individual applications Assess change requests and issues across the portfolio and identify key items for reportingProvide efficient, actionable tactics to meet delivery goals and optimize processesManage vendor relationships for own area and ensure timely/accurate communication and resolution of issues; monitor billings/expenses against contractsAssist in the assessment of the scope and risk of projects; work with the client, project managers, and/or 3rd party vendors to ensure the development of broad project plans, budgets, and deliverablesWork closely with IT leadership to ensure on-going focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of productsSHAREHOLDERMeasure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and that projects meet or exceed expectationsAssess work plans and schedule impacts across portfolio and identify key schedule issues for reporting, escalate further as necessaryAssess and review schedule impacts, and works with stakeholders to resolve, and escalate further as necessaryComply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements, estimates of scope and costTrack major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costsEnsure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriateMaintain proficient knowledge of the competition, customer / industry trends and technology innovation; identify opportunities for research and suggest solutions as appropriateMaintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreementsKeep informed of technology solutions initiatives and IT direction across TDBG in order to provide strong support to the businessesEnsure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projectsBuild trust with diverse stakeholders, set clear expectations, and maintain transparency throughout project lifecyclesEMPLOYEE / TEAMPrioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelinesSupport a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestWork closely with other groups, sharing knowledge of client and customer issues, needs and expectations, and contributing to sound decisionsEstablish and maintain open and effective communication with clients, the businesses, and other team membersFoster strong partnerships within shared services and cross-functional teams to deliver integrated solutionsContribute to the ongoing development of the team and business partners by sharing information, knowledge and lessons learned on a regular basisDesign and deliver initiatives that foster collaboration and team spirit (e.g., forums, social events, Q&A sessions)Support EDMO Social & Colleague Experience programs, including planning and communicationsIdentify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or teamParticipate in knowledge transfer within the team and business unitsEstablish effective relationships across multiple business and technology partners, program and project managersBREADTH & DEPTHKey role involved in negotiating technology costs and scope in forecasting, planning process with subset of business clients within an overall Segment CIO or within a key technology functional areaAdvanced knowledge and understanding of assigned business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services) and managing people / projectsKnowledgeable of external competition, industry and/or market trends in relation to own businessResponsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope (e.g., multi-function within line of business)Leverage SharePoint, Power BI dashboards, and other enterprise tools to manage content and track engagementProvide guidance on best practices for digital communication and hub optimizationWorks independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans with a short to medium term business perspectiveManages system enhancements, new releases or projects typically focused on a specific product/application of moderate scope and complexityRespond to changing priorities with speed and confidence, maintaining focus on outcomesAct as primary administrator for EDMO Hub: manage posting process, content architecture, and approvalsPartner with SMEs to validate accuracy and readiness of content before publishingMonitor engagement metrics (click-through rates, Q&A participation) and optimize content for clarity and reachDevelop and implement EDMO communication plans aligned with enterprise change management strategiesCreate concise, engaging content for newsletters, EDMO Hub posts, and email campaignsEnsure consistency of messaging across all EDMO workstreamsDirectly or indirectly manages/Leads a group (e.g.,
