Director of Quality, Risk and Corporate Performance

Program: Director CN, CE, Fundraising, QA & SS

Position: Director of Quality, Risk and Corporate Performance

Duration: Full Time, Regular

Vacancy: Replacement

Salary positing is on the established grid and is pro-rated to Canopy's fiscal year, $91,094.90 to $115,264.11

The Director of Quality, Risk and Corporate Performance (Director) works as part of the Senior Management Team (SMT) to develop the organization's vision, mission, core values and strategic directions. The Director supports the enhancement and maintenance of service quality offered by Canopy to people in service, their caregivers, community partners, funders, and staff. The Director collaborates to build business strategies that ensure the agency meets multiple legislative requirements, as well as standards outlined by the Ministry of Children, Community and Social Services (MCCSS), FOCUS Accreditation and sector specific standards. In collaboration with the Program Managers, implements internal and external communication and marketing strategy. The Director supports all fundraising initiatives, grant and proposal writing in collaboration with the Program Manager. The Director holds a high degree of responsibility within the legal context for risk management, service compliance and privacy. The Director oversees Central Navigation, Community Engagement, Fundraising, Quality Assurance and Specialized Services to ensure operations are within legislative and applicable mandates following best practices and providing quality service to all service users. The Director seeks to support Program Managers and their teams to do their best work through fulfilling their work plans as well as the agency operational plan and strategic direction.

Under the direction of the CEO, the Director of Quality, Risk and Corporate Performance (Director) key accountabilities include:

• Foster a positive and respectful workplace and cooperative working relationships with the Senior Management Team, Managers, Leadership and Staff.
• Cultivate relationships with partners and key stakeholders to enhance service delivery.
• Responsible for planning, designing, budgeting and implementation of programs and services within their scope of functions to support and achieve strategic and operational plan.
• Development and review of staffing requirements.
• Development of applicable agency policies related to legislative obligations.
• Act, along with the Quality Assurance Advisor as one of the agency's Serious Occurrence Reporters for Residential Licensing Local Registration Authority (SOR-RL LRA) for MCCSS to authenticate staff access and administer SOR user accounts. Ensuring SORs are accurate and timely.
• Act as Canopy's Lead Privacy Director and implement government standards in accordance with organizational records retention policies and legal requirements of Personal Health Information Protection Act (PHIPA) and Personal Information Protection and Electronic Documents Act (PIPEDA).
• Development of Fundraising Budget with strategic targets created and collaborated with applicable stakeholders.
• Develop and implement comprehensive communication strategies to maximize event effectiveness and meet/exceed event goals.
• Policy and Procedures development and collaboration for agency wide benefits with data base, FOCUS, Risk and Quality Improvement. Streamline Policy and Procedures that are Agency wide collaboration.
• Lead the development of proposals, coordinating with internal teams and external partners to ensure alignment with donor/funder requirements and the organization's strategic directions.
• Act as the primary liaison between FOCUS and Canopy, and acts as the Lead for Accreditation preparation and maintenance. Maintain current knowledge of FOCUS Accreditation's domains, standards, processes, timelines and organizational contacts. Guide Canopy initiatives to remain in alignment with FOCUS standards.
• Leads Canopy's involvement in the grant writing process, actively seeking out relevant grant opportunities and maximizing Canopy's alignment with the relevant grant criteria.
• Support and advise Canopy staff regarding situations possibly leading to or resulting in an SOR. Document efforts and update CEO as applicable.
• Responsible for planning, designing, budgeting and implementation of programs and services within their scope of functions to support and achieve strategic and operational plan.
• Lead and inspire the change management process from initiation through to completion in collaboration with Senior Management Team, Program Managers and Leadership.

Education, Training and Experience:

• Undergraduate degree in business administration or a related field or equivalent experience and knowledge. Master or Specialization is an asset.
• 8+ years of combined experience in the areas of Social Services and Adult Developmental Services.
• 3+ years of Leadership or Managerial experience.
• Experience using client data management systems.
• Extensive working knowledge of 299/10 Quality Assurance Measures, Services and Supports to Promote the Social Inclusion of Persons with Disabilities Act, Child and Family Services Act, Accreditation and Privacy legislation.
• Experience or exposure to risk management assessment, continuous quality improvement, policy and procedure development, communication strategies and change management.
• Privacy Officer training or certificate in Information Privacy is considered an asset.
• Experience in fundraising techniques, grant writing, budgeting, donor experience and project management.
• Experience of working with adults with developmental disabilities is an asset.
• Annual completion of a Criminal Background Check, including Vulnerable Sector Screening (VSS).
• NVCI / SMG Training
• Valid G-Class driver's license for the Province of Ontario, access to reliable transportation and have valid proof of automobile insurance with driving for business purposes and a minimum liability of two million dollars.

About Us:

We are proud to be located in Peterborough, Ontario, known traditionally as Nogojiwanong, an Anishinaabemowin word meaning "place at the foot of the rapids." Nestled along the Otonabee River — "the river that beats like a heart" — Peterborough is a place of natural beauty, cultural richness, and deep history.

We respectfully acknowledge that our work takes place on the traditional territory of the Mississauga Anisinaabeg and Chippewa Nations under Williams Treaty #20, signed in 1818 and 1923. This land is part of the territory of the Williams Treaties First Nations, including Curve Lake First Nation, Hiawatha First Nation and Alderville First Nation.

Who We Are:

At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and specialized clinical services.

Taking an individualized approach, we recognize that everyone's abilities and circumstances are unique, and that they require different supports or solutions to achieve their best quality of life. Our skilled staff work together as a team. Through creativity, strong communication, and collaboration, they empower and inspire confidence in those we serve. We are a capacity building organization. Through planning, evidence-based approaches and proactive measures, we form a stable foundation in the lives of those we support. With knowledge and expertise, we play a part in strengthening our community and its people.

Our primary service area extends across five regions – Northumberland, Peterborough, Kawartha Lakes, Durham, and Haliburton – and is expanding virtually and physically to reach new areas. With a growing team of over 100 dedicated staff, we work with individuals of all ages to support them in different stages of their lives.

At Canopy Support Services, people are listened to, supported, and empowered. We find individualized solutions that build on strengths, and are inspired by best practice and rooted in community. Together, we build capacity, forming a stable foundation in the lives of those we support.

Our Commitment to Reconciliation: We strive to build respectful relationships with Indigenous communities and incorporate Indigenous perspectives into our workplace culture.

What We Can Offer You:

• Being a part of an engaged and caring work place.
• Contributing to our Strategic Directions and FOCUS Accreditation standards.
• Strong work/life balance with a work week of 35 hours with emphasis on working some evenings.
• Defined Benefit Pension Plan & Competitive Benefits package.
• Inclusivity, Diversity, Equity and Inclusion is in our culture and talent processes.
• An agency culture with core values of Inclusivity, Safety, Transparency, Innovation and Excellence.

We look forward to having a person who shares our passion and commitment to developmental services join us

Interested qualified applicants are asked to click Apply Now and submit a covering letter and resume until position is filled.

We thank you for your interest and those selected to participate in the selection process will be contacted. Accommodation in accordance with applicable legislation will be provided for all employment related activities. Artificial Intelligence utilized for recruiting.

Canopy Support Services highly values and actively encourages applications from qualified candidates from diverse backgrounds. We are committed to fostering an inclusive, equitable, diverse and accessible workplace that values and celebrates the unique contributions of every individual.

Job Type: Full-time

Pay: $91,094.90-$115,264.11 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking

Ability to commute/relocate:

• Peterborough, ON K9H 4V3: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have extensive working knowledge of 299/10 Quality Assurance Measures, Services and Supports to Promote the Social Inclusion of Persons with Disabilities Act, Child and Family Services Act, Accreditation and Privacy legislation?

Education:

• Bachelor's Degree (preferred)

Experience:

• Social Services and Adult Developmental Services: 8 years (required)
• Leadership or Managerial: 3 years (required)

Licence/Certification:

• Class G Licence (required)
• vehicle insurance with $2 million liability (required)

Location:

• Peterborough, ON K9H 4V3 (preferred)

Work Location: In person