Enterprise Account Manager

About is a next-generation CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses. Our mission is simple: empower go-to-market teams to move faster, close smarter, and scale with confidence. With an elegant, no-code interface and deep Salesforce integration, we streamline the entire quote-to-revenue journey — from complex pricing and approvals to seamless renewals. Backed by top-tier investors and trusted by forward-thinking companies, is redefining revenue operations for a product-led world.
But we're more than our product — we're a team built on curiosity, trust, ownership, and a genuine passion for building great things together. We foster a culture where people can do their best work, grow quickly, and make a real impact. And we're growing If you're excited by big challenges, smart teammates, and a high-velocity environment, we'd love to meet you.
What You'll Do: Nue is seeking a strategic and engaging Account Manager, who goes beyond support to drive transformational impact for enterprise customers. This individual will possess deep expertise in SaaS customer Account Management, including increasing the value and ARR / ACV of a group of installed base accounts.
They need to have the intelligence, business acumen, and expertise in Nue's platform to build lasting customer relationships that foster retention and maximize contracted ARR.
Responsibilities: Directly engage with customers to understand their business drivers, usage challenges, and expansion opportunities, especially around their use of Nue products as an integral part of their Quote to Cash processes.Develop and execute structured success plans ensuring customers achieve desired outcomes and renew contracts, while proactively identifying upsell and cross-sell potential to grow ARR.Lead customers through best practices, product training, and enablement sessions that empower our customer teams across sales, finance, and IT functions.Act as a trusted advisor, cultivating credibility with all client stakeholders to address concerns, resolve issues, and champion their success.Analyze and monitor customer health metrics, usage trends, and lifecycle milestones to drive timely engagement and preempt churn.Collaborate closely with the Nue sales, solution architecture, and product teams, offering actionable customer feedback to evolve the platform and customer experience.Continuously map and navigate customer organizational structures and personalities, balancing conflicting priorities into cohesive expansion strategies.Curate resources, best practices, and thought leadership to enable customers' long-term success with Nue solutions.
What You'll Bring:Proven track record in SaaS customer success, account management, or related customer-facing roles, preferably in high-growth startups.Deep understanding of SaaS order-to-cash workflows, recurring revenue models, and ARR expansion metrics.Exceptional verbal and written communication skills, adept at simplifying complexity and influencing business and technical audiences.Strong empathy for sales operations, finance, and IT buyer perspectives with a passion for solving their business challenges.Analytical mindset skilled at interpreting customer data to guide retention and growth strategies.Creativity, resilience, and drive to build customer trust and long-term partnerships.Ability to adapt to dynamic conversations, confidently manage group dynamics, and facilitate customer consensus.
Bonus Points (optional):Experience with subscription billing, CPQ, and revenue management platforms (e.g., Salesforce CPQ, Zuora, Netsuite).Practical knowledge of customer advocacy programs and value realization frameworks.Familiarity with SaaS usage analytics, NPS tracking, and churn risk mitigation.
What We Offer:Competitive compensation and benefits that reward your talent and impact.Comprehensive health, vision, dental, and life insurance A front-row seat in the Silicon Valley tech ecosystem, where you'll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.The opportunity to build truly groundbreaking products — your work won't just support the business; it will influence how companies around the world monetize and grow.A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.

About
We believe that the right way to accelerate business results is by giving go-to-market teams agility - to sell and monetize ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end. 
This requires a truly disruptive product and innovative team - we're bringing CPQ, Billing, Revenue Lifecycle Management, and Revenue Analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.

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