Customer Service Representative- Part-Time Nights

Department

Cruise Ship Wages - 520

Location

Six Nations Bingo

Position Type

Part-Time No Vacation

Salary

$19.23 per hour

Date

Description

SALARY: $19.23 per hour
POSITION TYPE: Part-Time 0-44 hours per week
SHIFTS: 7:00pm – 7:00am
SECURITY CLEARANCE: Police Record Check Required upon Offer
DESIRED EDUCATION: Secondary
DESIRED EXPERIENCE: 1-2 Years
NIGHT-TIME CUSTOMER SERVICE REPRESENTATIVE
SUMMARY
Reporting to the Assistant Director of Operations, the SNGRDC Night-Time Customer Service staff is responsible for assisting with the delivery of excellence in customer service that is conducive to the exceptional standards of SNGRDC. The Night-Time Customer Service Team Member rotates throughout SNGRDC properties and various customer service roles as required by operational needs. The chosen candidate will work within the policies and procedures established by the Six Nations of the Grand River Development Corporation and ensure that the assigned duties have been carried out effectively. ESSENTIAL DUTIES AND RESPONSIBILITIES - This position operates seven days a week. Although the majority of shifts are nights, occasionally, the individual will need to be available for training on day shift. All candidates must be flexible with scheduling. - Ensures that all SNGRDC properties remain professional, welcoming, and accessible to our visitors. - Provides exceptional customer service in a fast and efficient manner for our guests. - Responds to guest questions and concerns after hours. - Perform rounds at the Bingo Hall, Chiefswood Park, and the Gathering Place by the Grand throughout the night. - Close up the Gathering Place after hours if necessary. - Assist Guest Experience with events as required - Walk customers to their cars after Bingo if needed. - Assist with late night cabin check-ins at the park. - Attend to any concerns from customers after-hours at SNGRDC locations. - Monitor parking at Bingo Hall and Gathering Place [designated spots, fire route, etc]. - Coordinate with other staff on shift and perform 2-hour check-ins. - Maintain a safe working environment. - Report any concerns to management in a timely manner. - Participates in and completes all required SNGRDC training.
ADDITIONAL SKILLS AND ABILITIES
- A strong work ethic with a focus on accuracy and attention to detail. - Ability to embrace and champion change. - Self-motivated, driven and able to take initiative. - Reliable, punctual, and able to work independently. - Understand and follow the Health & Safety Policies set by the SNGRDC. - Good mechanical and problem-solving skills. - Able to work independently and as part of a team. - Strong knowledge of WHMIS Standards. EDUCATION / EXPERIENCE Minimum Requirements: - One year of work-related experience in the security or customer service field. Must be willing to take training and upgrading as required. - Have knowledge of safe working practices and assessment of risk. - Able to deal with prolonged standing, walking, and/or running. - Must have a pleasant attitude and disposition for working with the public. - Willing to work flexible hours, evenings, weekends, and holidays. - Must pass a police record check. - Possess a valid G Driver's License and insurance as they would be required to travel between locations in a work vehicle. - Willingness to learn, accept change, and adapt to new ideas, business concepts, and cultures. IMPACT OF ERROR Error in judgment may lead to loss of credibility, poor public relations, public confidence, and misinformation resulting in embarrassment and potential liability to the Six Nations of the Grand River Development Corporation. CULTURE The purpose of the Development Corporation is to enhance Six Nations to derive economic benefits, create employment for community members, and generate income to support community priorities. Six Nations of the Grand River Development Corporation will pursue economic self-sufficiency without sacrificing the cultural values and integrity of the Six Nations People. EXTERNAL/INTERNAL RELATIONSHIP Community Members, Customers, Human Resources, and Development Corporation Staff. WORK ENVIRONMENT - This position requires medium physical effort. - This position requires the maintenance of good health as most tasks are physical - This position requires normal visual/sensory effort. - This position typically operates in a generally agreeable work environment. - This position has exposure to the elements and working outdoors. - Working in a smoking environment. DIMENSIONS (FINANCIAL/STAFF) Public Relations with community members. REPORTS TO Assistant Director of Operations ACCOMMODATIONS At Six Nations of the Grand River, we are committed to diversity and inclusion as we continue and expand our efforts to become a more inclusive, safe, and respectful workplace. Human Resources will accommodate any needs under the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). Recruitment processes will be modified to remove barriers to accommodate those with disabilities, as may be requested and/or required by law. If you require accommodation during any phase of the recruitment and selection process, please reach out to Human Resources at NOTE: If you are unable to apply through the website, resumes can be dropped off at the Administration building between 9:00am and 4:00pm Monday-Friday. BENEFITS TO WORKING AT SNGRDC - Extended Health and Dental Benefits - Pension - Incentive Programs - Performance based merit increases - Team Member Recognition Program - Comprehensive paid time off – vacation, sick, personal time, and paid holidays - Education Reimbursement - Company Mentorship Program - Employee and Family Assistance Plan - Training Opportunities - Corporate Events
Desired Experience : 1-2 Years Desired Education : Secondary Exempt : No Type : Part-Time No Vacation Department : Cruise Ship Wages - 520 Location : BINGO Security Clearance : Police Record Check Travel Requirements : 0-25% Work from Home : No Dress / Attire : Business Casual

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