Breakfast Attendant/Housekeeping

5 days ago

Orillia Ontario LVH Canada InnVest Full time

ACTIVITIES:

The duties and responsibilities for the Breakfast Attendant include, but are not limited to the following:

  • Provide personalized service to all guests.
  • Responsible for setting up and maintaining the breakfast buffet as required by brand standards.
  • Follow menu requirements as provided by the brand.
  • Prepare foods such as fresh fruit, bread, pastries, batters, and coffee.
  • Stock coffee, juice, and milk.
  • Set up serving dishes/trays, utensils, cups, and other paper products.
  • Set out/arrange cold food, such as pastries, cereals, etc.
  • Prepare and set up hot food items.
  • Restock items consistently throughout the breakfast hours and for the next day.
  • Maintain the breakfast area in a clean condition during the hours of operation.
  • Clear and sanitize tables and chairs as they are vacated.
  • Clean buffet counter and empty trash as needed.
  • Wash serving equipment and return to storage.
  • Return reusable food supplies to storage.
  • Complete the required cleaning daily, based on the cleaning frequency chart.
  • Serve as a pleasant, hospitable host, greet guests and provide assistance.
  • Be sure that established service procedures are always followed. Thank the guest and invite them to return.
  • Communicate complaints to the General Manager or shift supervisor, for immediate service recovery support.
  • Responsible to check inventory levels of all food, beverages, and supply items on the buffet and replenish them as needed for each day.
  • Assist General Manager with ordering or purchasing food supplies.
  • Adhere to all health and safety guidelines and standards.

The duties and responsibilities for the Housekeeping Room Attendant include, but are not limited to the following:

  • Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards.
  • Provide genuine service and assistance to guests. 
  • Maintain room attendant cart, replenishing any items as required.
  • Always follow established safety procedures and wear protective equipment when needed. Respond to housekeeping room cleaning request from either guest or management in a timely and efficient manner.
  • Keep your supervisor updated on work progress and alert them to any repairs needed.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
  • May assist with deep cleaning projects.
  • Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

  • Provincial Serve Safe certificate is an asset (can be acquired upon hire).
  • Active listening skills to understand and fulfill guest needs.
  • Ability to work independently with minimal supervision.
  • High school graduate or equivalent experience.
  • Excellent communication skills, including reading, writing, and speaking.
  • Knowledge of guest service and a genuine desire to exceed guest expectations.
  • Availability for morning shifts, including weekends and holidays.
  • Previous hotel cleaning or customer service experience is an asset.
  • Physical ability to move, lift, carry, push, or pull objects up to 25 pounds, as well as bend, twist, stoop, and reach overhead or below the knees.
  • Willingness to work flexible shifts, including nights, weekends, and holidays.
  • Energetic, adaptable, and capable of working under pressure.
  • Strong organizational, time management, and interpersonal skills.
  • Self-motivated, honest, and capable of both independent and team-oriented work.

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