Data Platform Support Engineer

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing
You'll be joining CIBC's Enterprise Technology team. As the Data Platform Support Engineer, you'll be at the heart of CIBC's digital transformation, successfully managing EDGE Data Platform support and integration of applications. You will be supporting data quality checks, identify issues, and recommend corrective actions. Working closely with Site Reliability Engineers to automate day to day tasks.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You'll Succeed

• Development - Perform and coordinate complicated application issues and fixing activities. Design the application's technical infrastructure monitoring and observability using specific tools, programming languages, utilities. Lead the design and development of cost-effective and innovative solutions.
• Strategic planning – Help team multi-year reliability roadmaps that align with the bank's vision, strategy, and business goals. Lead multiple automation of toil tickets involving backend systems, new technology, and the enhancement of existing applications. Ability to troubleshoot complex technical problems and prioritize multiple support requests.
• Leadership skills - Act as the Platform support escalation point for issues with data ingestion, consumption, pipelines running on the EDGE platform. Proactively monitor data pipeline health to ensure stability and uptime. Support and collaborate with team members by sharing knowledge and problem solving ability. Strong communication skills to interact with both business and technical teams.

Who You Are

• You can demonstrate experience in: Strong SQL and Python for troubleshooting, knowledge of data pipeline concepts (ETL/ELT), and experience with cloud platforms like Azure, Spark operations and notebooks (Databricks), Pyspark, Data pipeline orchestration( Azure Data Factory), ADLS, Azure workbooks, Kql, Grafana. Experience with ticketing systems (e.g., ServiceNow, JIRA).It's an asset if you have worked for Site Reliability teams and understand SLI/SLOs and Error budgets.
• You embrace and advocate change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
CIBC Square Banking Centre

Employment Type
Regular

Weekly Hours
37.5

Skills
Analytical Thinking, Application Production Support, Azure Data Factory, Azure Data Lake, Business Requirements, Cloud DevOps, Databricks Platform, DevOps, Feasibility Studies, Impact Analysis, Implementation Planning, IT Operations Support, Microsoft Azure, PySpark, Python Frameworks, Technical Knowledge, Work Collaboratively