Dental Receptionist

1 week ago

Stoney Creek, Ontario, Canada LakeEdge Dental Full time

Job Summary

We are seeking a professional and organized Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing front desk operations with efficiency and a friendly demeanor. This role requires strong administrative skills, familiarity with dental and medical office procedures, and the ability to handle multiple responsibilities in a fast-paced environment. The Dental Receptionist plays a vital role in ensuring a smooth patient experience and supporting the overall functionality of our dental office.

Responsibilities

  • Greet patients warmly and professionally upon arrival and departure
  • Schedule, confirm, and reschedule patient appointments using Dentrix or similar practice management software
  • Manage multi-line phone systems to answer inquiries, direct calls, and provide excellent customer service
  • Collect patient information, verify insurance details, and update electronic medical records accurately
  • Prepare and manage patient files, ensuring confidentiality and compliance with privacy regulations
  • Assist with billing procedures and process payments efficiently at the front desk
  • Coordinate with clinical staff to ensure smooth patient flow throughout the day
  • Maintain a clean and organized reception area, ensuring all office supplies are stocked
  • Handle administrative tasks such as data entry, filing, and correspondence as needed

Requirements

  • Prior experience as a Dental Receptionist or in a dental or medical office setting is highly preferred
  • Proficiency with dental software such as Dentrix and electronic medical records systems like Epic is desirable
  • Strong knowledge of medical terminology relevant to dental practice operations
  • Excellent communication skills, both verbal and written, with a professional demeanor
  • Ability to manage multi-line phone systems efficiently and handle multiple tasks simultaneously
  • Office experience demonstrating organizational skills and attention to detail
  • Familiarity with front desk procedures, appointment scheduling, and administrative duties in healthcare settings
  • Experience working with electronic medical records systems and office management tools is advantageous
  • Ability to work well under pressure while maintaining a friendly attitude toward patients

Job Types: Full-time, Permanent

Pay: $18.99-$28.62 per hour

Expected hours: 35 – 40 per week

Benefits:

  • Dental care
  • On-site parking

Work Location: In person

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