Senior Product Manager, Retail

Your Moneris Career - The Opportunity
Join Moneris as a Senior Product Manager, SMB Retail and Service Solutions and lead the way in empowering Canadian small and medium businesses (SMB) through innovative technology. In this role, you'll shape our retail and service point of sale (POS) and eCommerce product roadmap, working closely with strategic software partners including Wix, as well as internal teams to deliver impactful, customer-centric experiences.

• Are you driven by a deep understanding of customer needs and excited about shaping the future of retail and eCommerce?
• Do you excel at solving complex challenges through data-driven insights?
• Can you influence partners and internal stakeholders to create successful product outcomes?

For this portfolio, Moneris collaborates with a leading software partner to offer integrated in store POS and eCommerce solutions. You will help align product strategy, ensure go-to-market readiness, and lead merchant adoption.

If you have a strong track record of building and growing successful products, we'd love to connect. You will offer an exciting opportunity to shape Moneris' growth and make a difference for small and medium businesses across Canada.

Location:
You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

Reporting Relationship
: You will report to the Director of Product.

Posting Type:
New Position

Your Moneris Career - What You'll Do

• Lead the product roadmap with a focus on setting OKRs (Objectives and Key Results) that align with Moneris' strategic mission, in partnership with the Director of Product.
• Define, execute, and own the end-to-end user experience across the entire product journey – from product discover and onboarding from onboarding to retention, ensuring every touchpoint is optimized.
• Work with strategic software partners, including Wix, to influence the product roadmap, ensuring alignment with Moneris' business objectives and the needs of SMBs.
• Actively solicit feedback from merchants and frontline teams to inform product strategy and prioritization.
• Define and communicate the business value of product features, developing business cases and supporting messaging for marketing and customer outreach.
• Manage the product commercialization strategy, including go-to-market execution, sales enablement, and internal readiness to drive adoption and revenue growth.
• Own product success by setting performance metrics, tracking results, and making data-driven adjustments to achieve business objectives.
• Oversee product P&L (profit and loss), contributing to strategic discussions on market positioning and identifying growth opportunities.
• Collaborate with other product teams, to align and prioritize key features and enhancements that that impact your product roadmap.

Your Moneris Career - What You Bring

• 8+ years of relevant experience, including 3+ years in Product Management: Demonstrated success in launching and scaling products.
• Strong communication and influencing skills: Ability to engage and align internal and external stakeholders.
• Technical understanding of software development lifecycle: Hands-on experience developing digital solutions.
• Experience in scrum/agile methodologies: Skilled in navigating product development processes and collaborating in agile environments.
• Experience in go-to-market planning: Skilled in sales enablement, product marketing, operational readiness, and driving adoption within a B2B environment.
• End-to-end design thinking: Ability to empathize with users and craft seamless experiences across the entire customer journey, from onboarding to retention.
• Experience in SMB SaaS and payments: Experience building and scaling technology solutions for small and medium businesses, with a strong understanding of payment ecosystems.
• Knowledge of in store POS and eCommerce solutions: Strong grasp of SMB retailer and service businesses needs, particularly in integrated point-of-sale systems and eCommerce platforms.
• Entrepreneurial mindset: Comfortable with ambiguity and adept at leading cross-functional stakeholders within a matrixed organization.
• Education: University degree (or equivalent experience).

Your Moneris Career - What You Get
At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)
• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs
• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

Find out more about the work perks and benefits you get as a Moneris employee at

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.