Clinical Support Attendant

Come work as a Clinical Support Attendant with Vancouver Coastal Health (VCH)

Vancouver Coastal Health is looking for a Clinical Support Attendant to join the Integrated Care team at Lily Lee Community Health Centre in Vancouver, BC. Apply today to join our team

As a Clinical Support attendant, you will:

• Establish a supportive presence that promotes a variety of trauma informed interventions, practices and clinical services that cultivate safety and respect within an multi-use/occupant community health centre and/or clinic setting.
• Provide assistance to clients with acute, chronic and palliative care needs and/or their caregivers by liaising with the clinician and community services and supporting the interdisciplinary team during the client care planning process.
• Act as a member of the on-shift response team for the site's fire, safety and security functions and intervenes to fire, safety and security related complaints and hazards including non-clinical emergencies and aggression and mitigate identified risks to the health care team.

Education & Experience

• Diploma in Community Social Service and one (1) year's recent, related experience in a clinical and/or social services environment working with diverse population and marginalized groups, or an equivalent combination of education, training and experience.
• Successful completion of an Intermediate First Aid Certificate and a current Cardiopulmonary Resuscitation (CPR) Certificate required.

Knowledge, Skills & Abilities

• Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.
• Knowledge of Appreciative Inquiry.
• Broad knowledge of mental health and substance use issues and treatment.
• Demonstrated knowledge of Indigenous Cultural Safety.
• Able to develop interventions and care plans that are strength based and client centered.
• Demonstrated expertise in workplace violence prevention including personal safety techniques, and team control technique.
• Knowledge of community, mental health and addictions, social and health resources and client care planning.
• Ability to establish/maintain satisfactory work relationships with the public and other staff to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing.
• Demonstrates ability to work with a culturally diverse population.
• Ability to work independently and in cooperation with others.
• Demonstrated exceptional customer service and communication skills.
• Demonstrated knowledge of general office procedures.
• Physical ability to carry out the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC's Top Employers, Canada's Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.