Senior Operations Specialist

Job Description
We are currently seeking a Senior Operations Specialist to join our team.

The Senior Operations Specialist is responsible for ensuring all work is aligned with strategic priorities for all business lines; this includes the application and support of operational projects as well as supporting Agile squads when required. This position leads or acts as a key stakeholder for all Operational projects and demonstrates a strong track record of logical and critical thinking, with superior organizational skills and project management competencies.

Here's what would be included as a part of your typical day

• Project Management: Leads or acts as a key stakeholder on project execution from design to development, harmonization and/or continuous improvements on branch operations policy and process initiatives that impact the member experience or branch performance. Participates in assigned corporate projects and provides subject matter expertise on matters related to Operations. Provides expertise and support to in development of a content management framework that supports FW's strategic initiatives.
• Project Support:Leads and supports internal/Central 1 projects to address business needs and provide perspective; researches and collaborates with key stakeholders to implement front office facing projects. This includes elements such as a project plan, change checklist, as well as providing training, operational content, and communications to ensure effective execution of project deliverables.
• Operations: Acts as a subject matter expert for Operations items. Collaborates with the Operations, Risk, and Sales Effectiveness teams to ensure department policies, guidelines, processes, and procedures are developed, implemented, and audited in alignment with FW standards. Identifies areas of concern and recommends solutions to mitigate risk; works in conjunction with Risk Partners to address and remediate opportunities as identified.
• Risk Management: Responsible for the creation, investigation, and completion of decisions documents, decision records, business requirements, and project operational tasks. Ensures changes to operations policy, guideline, processes, and procedures are communicated to appropriate employees and key stakeholders and that the documents are compliant with legislative or regulatory requirements. Supports internal teams with appropriate advice related to business service and ensuring alignment with policies and procedures.
• Content Management Governance: Serves as primary back up to Operational Content Specialist. Supports the end-to-end content management process and annual review cycle as required. Assists with monitoring for adherence to established workflows and escalates in cases of non-conformity. Assists with the weekly update process and communicates to leadership as required. Provides support and direction to the Operational Content Specialist, Operational Content Coordinator and Technical Writer as needed.
• Agile: Provides support as a subject matter expert when required to Agile squads through Compliance and PGPP.

Required Skills, Experience & Qualifications

• College Diploma in a related discipline required
• 5 years of related experience in an Operations role
• Experience working in the financial services industry with exposure to business functions and integrated credit union and business systems
• Ability to work independently, as well as collaboratively in a team environment; demonstrated ability to provide leadership to others
• Proven ability to develop strategies and translate strategies into tactical plans
• Effective interpersonal and communication skills, both verbally and in writing with a wide variety of stakeholders
• Proven organizational skills, including balancing multiple responsibilities, and effectively meeting deadlines
• Strong knowledge of project management and process mapping
• Demonstrated operational expertise in various financial services systems
• Knowledge of FI policies, procedures, product/services
• Proficient with computer software applications e.g., MS Office
• Strong understanding of internet and web-based applications
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

About Us
What's in it for you:
First, we strive to make our team members feel genuinely rewarded. You'll have:

• Mental health coverage and resources
• Customizable health benefits, as well as topped-up parental leave
• Performance-based compensation, employee banking advantages and group RRSP matching
• Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual's skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we're powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you'll be able to elevate your potential. Wherever your own purpose leads, we're here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team. Apply for this opportunity

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.
Diversity, Equity, Inclusion & Belonging
At First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it's preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

About Us
We're a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit for more information on First West Credit Union.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.