Supervisor, Investor Relations

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we'll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Your Role:

• Supervise work performed by Investor Relations and Senior Investor Relations Specialists.
• Participate in training of team members; assist the Account Manager in the preparation and execution of staff development plans
• Review trade packs, statements and NAVs
• Monitor and ensure that investor transactions are properly reconciled and all documentation are complete
• Review and approve of cash receipts and payments
• Develop and review custom client reporting; liaise with IT to automate custom reporting
• Review investor and client correspondence
• Ensure adherence to controls and procedures; prepare and contribute to management control reports
• Develop and monitor Service Level Agreements
• Provide excellent service to both investors and clients through both direct contact and support of your team
• Take a leadership role as a subject matter expert for the department
• Maintain knowledge of current regulatory and compliance environment as it affects our services and/or clients
• Participate in projects when required

About You:

• You have a post-secondary education.
• 2-5 years' experience in Financial Services, preferably Hedge Fund Administration and/or Client Service with some exposure to accounting and performance reporting
• Experience managing and training staff/people leadership
• Possess knowledge of compliance and regulatory issues including Know Your Customer (KYC) and Anti-Money Laundering (AML) policies
• Strong client relationship skills
• Possess excellent Microsoft Office Suite and Outlook skills
• Exceptional attention to detail
• Superior written and verbal communication skills
• Ability to multi-task and manage multiple projects, and conflicting deadlines
• Able to work with large volumes of data
• Work independently and understand when to escalate
• Able to learn and follow established policies and procedures

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.