Food Service Supervisor

This position involves the supervision of team member activities on shift to ensure that Tim Hortons' standards around people, product, cleanliness and exceptional customer service are fulfilled.

The Food Service Supervisor is an hourly paid position and entails supervision and direction of team member activities during the scheduled shift. The Supervisor position is operational in nature rather than administrative, and is directed at maximizing guest satisfaction. The Supervisor is responsible for the following accountability only during the period scheduled as his/her shift.

Customer Service

Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees

Responds to customers in a friendly manner with an appropriate sense of urgency

Responds to special customer requests in a friendly manner

Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations

Upon request, conducts regular store walk-thrus

Ensure showcases, cake displays, and paper products are properly stocked

Ensure interior and exterior of the store is maintained and cleaned throughout the shift

People

Leads by example and demonstrates the importance of treating every employee and customer with respect

Reacts immediately to issues requiring attention during the shift

Provides ongoing, specific direction to employees

Encourages excitement and a fun work environment while motivating employees to meet goals

Reports to Store Owner and/or Manager on employee performance (positive or negative)

Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels

Attempt to solve crew performance issues in positive fashion with emphasis on correcting the problem behavior while maintaining staff's self-esteem

Operations

Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation

Ensures that all product and packaging is properly merchandised and stocked

Responsible for shift cash procedures

Maintains operational efficiency through use of positioning charts and pre-rush checklists

Supervises employees to ensure primary and secondary duties are completed

Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies, accident/injury/illness policies)

Monitors for, responds to and reports to store management about unsafe acts and conditions

Completes all required shift documentation (e.g. records waste)

Display knowledge of and ensure compliance with the Always Fresh Evaluation Report and Always Fresh Back of House

Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)

Frequent exposure to cold /below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

As a FULL TIME position, this person is expected to maintain an average of 40 hours per week and the person is to be available any day of the week.

REQUIREMENTS

Previous experience in a supervisory role is an asset

6 months previous restaurant experience required

Thorough knowledge of Tim Hortons products and procedures

Current certification in approved food safety training or ServeSafe) is an asset

Strong communication and interpersonal skills

Ability to consistently adhere to policies/procedures

Able to operate effectively in a fast paced environment

Must be at least 18 years of age

Must be able to stand for entire shift

Must be able to lift up to 30 pounds