Customer Service Clerk

West Hants Regional Municipality is a diverse collection of rural & urban communities conveniently located in equal proximity to Halifax, the Valley, and Truro; yet its own cultural blend that brings quality family living, diversity, fun & festivities, and service centres together. If you are enthusiastic and driven and want to be part of a fun, energetic and welcoming team; we're INSPIRED and ask you to keep reading

We strive to be an inclusive and diverse workforce that is representative, at all job levels, and of the citizens we serve. We welcome applications from Indigenous, Inuit and Metis People, African Nova Scotian's, and other racially visible people, persons with disabilities, members of the 2SLGBTQQIPAA community, and femme-identifying people. If you are a member of one of the equity groups, you are encouraged to self-identify, either in your cover letter or resume.

If you are inspired with this work environment, you are encouraged to apply for our Customer Service Clerk position.

Overview

The Customer Service Clerk is the first point of contact at the West Hants Regional Municipality and provides a welcoming environment to all customers entering our facility or contacting us through telephone or emails. The Customer Service Clerk responds to all customer requirements, and are responsible for processing payments, assist with mailouts, and supporting the Financial Services department.

Duties:

Customer Service

• Respond to telephone and written requests/inquiries and forward or redirect as appropriate.
• Welcome in-person customers and assess their needs. If able, respond directly to customer inquiries.
• Assist customers with setting up accounts, accessing information, updating account information, and navigating the Financial Services options on the municipal website.
• Responsible to ensure the cash drawer is counted and the daily audit is balanced with the Revenue Services Supervisor.
• Scan required documents to customers' accounts.

Payment Processing

• Process all incoming payments and cash receipts.
• Process telepayments based on information received from the Manager, Revenue and Cash Management.
• Support the Pre-Authorized Payment Program.
• Assist with post-dated cheque processing.

Mail Processing & Distribution

• Assist with tax and utility billing mail out.
• Sort incoming mail and delivery to the correct Department or Person. Monitor returned mail and identify correct addresses and update where possible.
• Prepare and maintain correspondence for returned payments

Other job-related duties as assigned.

What we're looking for:

• Excellent customer service and communication skills (verbal and written)
• Ability to analyze data, maintain accuracy, and perform detail oriented tasks
• Strong work ethic, resourceful, and takes pride in providing a safe and inclusive space for community members
• Willingness and ability to learn new process, systems, and software

This position is integral to maintaining high customer satisfaction levels and supporting overall business growth. We value dedicated professionals who are eager to contribute their skills in a fast-paced environment.

What We Offer:

• Regular hours are Monday – Friday, 8:30am-4:30pm (35 hours per week)
• Overtime opportunities as required
• Annual vacation leave
• Competitive benefits package including health, dental, and wellness benefit
• Company match pension plan

A copy of the job description can be found by clicking on the following link:

Employment Opportunities West Hants Regional Municipality

Personal information collected through the recruitment process will be used solely to determine eligibility for employment and handled in accordance with the Freedom of Information and Protection of Privacy Act, Nova Scotia.

Qualified applicants are invited to submit their CV or resume with cover letter (merged into one PDF document) with "Customer Service Clerk" in the subject line no later than 4:30pm on Monday November 17, 2025, to the attention of Katie Rose, HR Manager at

Job Types: Full-time, Permanent

Pay: $47,032.00-$63,493.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person