Licensed Optician

Role overview

Opticians are at the heart of everything we do. As essential eye care professionals, opticians are supported and

empowered by Specsavers, to practice within their full scope of their qualification, while being encouraged to

further their career growth.

The Licensed/Registered Dispensing Optician is responsible for ensuring the delivery of the highest standards of

eyewear dispensing, while sharing knowledge and working alongside the retail and clinical team. The role is key to

our ambition of delivering exceptional eye care services and products in the industry, drive dispensing efficiencies,

elevate our customers' experience, and strengthen the clinical and dispensary reputation of the Specsavers' brand

as we grow.

About Role

You will work closely with the store partners, optometrist(s), store manager, contact lens practitioner, and eye

care consultant(s), to achieve the store's objectives and build customer/patient loyalty. In this role you will be

contributing your knowledge and experience throughout our customer journey in the dispensing process of

eyewear. You will be engaging with our patients and customers while discovering or reemphasizing their eyewear

needs, educating them on products, walking them through the process of frame selection, and ensuring the

consistent delivery of the best quality of service and eyewear that our patients and customers have ever

experienced.

Key Responsibilities

• Assist our patients and customers understand their visual needs/ocular conditions, while interpreting

their optical prescriptions written by optometrists, ophthalmologists, and refracting opticians

• Ensure that customers receive personalized guidance with frame selection and a clear understanding of

our frame and lens product options, to ensure the proper function of the eyewear based on their visual

requirements and needs

• Carry out all dispensing measurements accurately using Specsavers digital measuring tool, to ensure

proper function, comfort and fit of the glasses

• Knows the product portfolio well (frames, lenses, and treatments), as well as promotional offers and

incentives to best inform our customers

• Effectively manage customer after care service including complaints, using appropriate problem-solving

techniques to provide a customer focused resolution

• Conducts quality assurance checks and final inspections in-store to ensure that the product we deliver

meet the required specifications

• Conduct adjustments, repairs, and trouble shoot eyeglasses as required

• Carry out the eyewear collection procedure accurately and efficiently, using best practice to ensure we

deliver a positive and memorable experience for our customers

• Keep up to date with contact lens promotions and recommend a contact lens fitting as directed by the

Contact Lens Practitioner or Store Manager/Retail Partner.

• Ensure dispensing processes are carried out following the provincial Opticianry professional standards of

Practice and Guidelines, and Specsavers best practices

• Carry out the professional responsibilities of third-party billing while ensuring a clear understanding of fee

structure and adherence to third party agreements

• Assists and supports Eye Care Consultants to ensure that every pair of glasses in dispensed complying to

the provincial Opticianry Standards of Practice and Guidelines

• Proactively engage in professional development opportunities and continuous learning, to improve your

skills and product knowledge

• Support and coach other team members in improving their optical knowledge and skillset, and encourage

their professional development

• Perform other tasks as needed, including store daily closing, maintaining store cleanliness, inventory

counts, and other duties assigned

• Be an ambassador for the Specsavers brand at all times, while championing the behaviours and values

which Specsavers stands for.

Qualifications, Skills, and Experience

• Be registered with the College of Opticians and hold a valid Dispensing Optician License in your province

• Have at least 2 yrs. of previous customer service experience, preferably in an optical dispensary

environment

• Strong organizational, time management and computer skills

• Self-starter with a problem-solving and analytical skill set

• Excellent written, verbal communication and presentation skills