Educational Case Manager

1 week ago

Toronto, Ontario, Canada Tutor Me Education Full time $60,000 - $90,000 per year

This job is fully Remote Clear and excellent English communication skills, technology skills, and organization skills, required.

Responsibilities

  • The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service
  • Actively support Tutor Me Education Regional Operations
  • Provide outstanding academic services to students and their families
  • Operate seamlessly in a virtual operating environment
  • Maintain Tutor Me Education operating standards including people, financial, and academic standards
  • Ensure delivery of programs and initiatives for our students and school district partners
  • Meet operational excellence standards
  • Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
  • Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
  • Manage virtual tutoring sessions
  • Monitor all students' academic progress
  • Help ensure flawless execution of programs and initiatives
  • Manage your own time in compliance with company and regulatory requirements
  • Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
  • Other responsibilities – as required by the business
  • Relish building relationships with students and their families
  • Dedicated to meeting the expectations and requirements of internal and external customers
  • Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Requirements

Qualifications

  • Time management, planning, and prioritization
  • Ability to organize and manage multiple responsibilities successfully
  • Exhibits professional and approachable demeanor
  • Ability to prioritize and focus on key objectives, which may change from month to month
  • Effective communications both in virtual environments
  • Proficient in using all communication media including in person, phone, and video
  • Ability to build engagement and trust in virtual relationships, whether with customers or with team members
  • Works Well With Others
  • Learning agility – able to adapt to changes in work environment by changing behaviors as required
  • Able to acquire new skills as required
  • Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
  • Ability to manage remote teachers
  • Ability to work independently
  • High tolerance for ambiguity
  • Bachelor's Degree required
  • 2-3 years progressive career growth
  • Experience working in a virtual operations and team environment
  • Bilingual in English and Spanish beneficial
  • Proficient in Microsoft Office and Google applications

Benefits

Fully Remote

PTO

Etc.

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