Senior Manager, Platform Engineering

Department: Technology

Reports to: Director, Platform Engineering

Location: Vancouver, BC

Your Opportunity at ARC'TERYX:

As the Senior Manager, Platform Engineering at Arc'teryx, you will be leading and managing multiple teams of Platform engineers in the design, development, maintenance and support of our platforms and systems. In this role, you will use your advanced technical skills and expertise in platform engineering to guide the teams and ensure that work is completed efficiently and meets our high standards. You will also play a key role in the technology strategy across the platform systems that enable our exceptional e-commerce guest experience via web, mobile and POS systems. Additionally, you will be an integral part of the technology strategy for Arc'teryx digital systems, contributing your insights and expertise to guide the direction and ownership of our platforms. Overall, your technical leadership and mentorship will be crucial in driving the success of our digital properties at Arc'teryx.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The Platform engineering team builds the infrastructure and domain platforms for Arc'teryx mobile apps, , customer service interfaces and our retail systems. We work with cross-functional agile squads to build and roll out new capabilities, improve performance, and build self-service tools for our developers to enable creating an amazing online experience for our guests. We do this through designing, building and supporting platforms and infrastructure to support our business needs. Using Agile software development practices, we keep our standards high, delivering high quality and deploying frequently.

If you were in the Senior Manager, Platform Engineering role now, here are some of the core activities you would be doing:

• • Providing direction and coaching to the platform development teams in all phases of the software development life cycle
• Attracting, retaining, and developing top talent to build a world-class platform engineering team, developing career pathways for your team members and help them grow through coaching, mentoring, goal setting and ongoing assessment
• Leading and coaching a team composed of both people leaders and individual contributors, providing the appropriate guidance, support, and accountability for each group
• Developing people leaders through mentorship and clear expectations, ensuring strong, consistent leadership practices across their teams
• Inspiring each team members' creativity, problem-solving abilities and career growth
• Developing functional specifications and designs for future focused complex systems or modifying/maintaining existing complex systems
• Consistently reviewing the designs and code of team members, often in collaboration with software engineering managers, colleagues and architects to define and hold to industry standards
• Helping design, code, debug, test and support platform systems
• Partnering with leadership, product management and platform engineering managers to define a multi-year vision, strategy, and technical product roadmap and backlog to support the continued growth of Arc'teryx digital platforms
• Executing code analysis, requirements analysis, identification of code metrics, system risk analysis, and software reliability analysis
• Championing observability at scale in everything we do through logging, metrics collection, dashboarding, SLO/SLA/SLI and commitment to continuous improvement
• Remaining committed to a platform service-oriented design
• Executing performance tuning, improvement, balancing, usability, automation
• Working to support, maintain and document new and existing solutions
• Continuing to identify and evaluate new technologies for implementation
• Acting as a technical escalation point for the platform engineers or architects on teams
• Ensuring the team are knowledgeable and available to provide platform support for software running in production 365/24/7; and joining the team in handling incidents that require escalation
• Collaborating and contributing to the continuous improvement of Arc'teryx SDLC, Project and other methodology
• Remaining up to speed with new developments of platform capabilities to support our growing businesses
• Working with product managers and leadership on work resourcing by ensuring platform engineers are available at the right time, with the right skill set and aligned with priorities
• Checking in with product managers and technical leaders to ensure team performance and direction is on track to achieve project goals to scope, time and budget

Are you our next Senior Manager, Platform Engineering?

• • You have 10+ years relevant experience with full stack development in an Agile/Scrum environment managing teams of 10 or more engineers
• You have experience managing through multiple layers, directly leading both managers and individual contributors and adapting your leadership approach to each
• You have demonstrated success coaching and developing people leaders to strengthen their leadership effectiveness and team management capabilities
• You have a deep knowledge of observability and software operations including metrics, SLO/SLA, RCA and operational effectiveness
• You are programming language polyglot, and you excel in 2 professional languages
• You have extensive knowledge of C++, C
• You have extensive experience with NoSQL databases at scale
• You have extensive experience with Event systems like Kafka/RabbitMQ/EventBridge
• You have extensive experience working in a Cloud first design environment with AWS, Azure or GCP
• You have extensive experience in designing, building, deploying, debugging and supporting distributed systems in the cloud
• You understand deeply caching, security, compute, I/O and storage in a cloud environment
• You are proficient in designing, writing and maintaining automated user tests and unit tests.
• You advocate for a schema-first approach, i.e. defining the API schema first before writing any code or implementing the APIs.
• You have experience building APIs, OAuth 2.0, headless solutions
• You have experience working with cloud computing infrastructure, container solutions, and CI/CD pipelines.
• You have deep knowledge of Micro Services concepts and architecture.
• You have experience with caching, web Servers, load balancers configuration and management.
• You have deep knowledge of Event Driven Architecture and Domain Driven Design principles
• You have great communication, problem solving, and documentation skills.
• You are a self-starter who can work with minimal supervision and takes the initiative and applies it to the vision
• You are proactive in identifying the root cause of issues and developing solutions.
• You remain highly flexible and adaptable when faced with ambiguity.
• Your passion for your work is paralleled by your passion for getting outside and living it

$124,000 - $171,000 a year

A reasonable estimate of the pay range is CAD$124,000 - CAD$171,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. The upper end of the range is typically reserved for candidates with demonstrated expertise that is above job requirements or who bring exceptional directly transferable experience.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

Equal Opportunity

Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

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Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.

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