Customer Service Representative

Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete, shotcrete, etc.), industrial, commercial and institutional flooring and roofing systems. Sika Canada is also active in the home improvement and consumer solutions market with a range of specific products. The Industrial Products Division develops sealing, bonding and protection solutions for the railway, automotive, truck, industrial body and other OEM markets, windshield replacement, shipbuilding, appliances and equipment, fenestration, etc. Sika Canada has regional offices and industrial sites in Quebec, Ontario, Alberta and British Columbia and employs over 450 people in Canada. The company is ISO certified and a member of the Canada Green Building Council (CaGBC).

WHY DO WE NEED YOU?

Sika Canada, has an exciting career opportunity for a Customer Service Representative (CSR) for a part-time, 1 year contract (renewable). This is a great chance to join a Top Employer and contribute to our growth and success by demonstrating your passion for our Canadian customers in a fast-paced environment.

IS THIS JOB FOR YOU?

The customer service representative (CSR) is responsible for managing the order to cash process. Receiving and placing the order to fulfillment and invoicing. The CSR is the voice for the customer and in all areas will not personally do the task but will support all internal teams to service the customer on time and in full. CSR will build relationships with business segment team members to collaborate to support business plans and provide solutions throughout the process.

• Receive orders from customers or Sales Representatives, enter orders, process payments and transfer orders to the logistics team.
• In each order, verify products, quantity, pricing, shipping dates and special requirements including export documents and technical documents where necessary.
• Coordinate with Team Leads, Production and Inventory Planning to ensure that products are delivered on-time.
• Receive inbound calls and emails and provide existing or prospective customers with product knowledge or product specifications, placing an order, order details, pricing information or necessary documentation.
• Ensuring complete customer satisfaction, when required, coordinate with teams to complete files that may include returns, credits, delays, or claims.
• Ergonomic workspace provided
• Conversing by phone and email consistently for full work shifts

• DEC/College degree with a minimum of 2 years' experience in Customer Service
• Must have excellent computer skills (Microsoft Office Suite)
• Experience with SAP would be a strong asset
• Experience with Salesforce would be an asset
• Fully bilingual (English and French) spoken and written, although French not required outside the province of Quebec
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Strong ability to work under pressure.
• Excellent organizational, time management and priority management skills.
• Must be a team player.

• Join the family of Sika, with over 33,200 employees and companies set up in over 100 countries, which provide ample of opportunities to grow.
• Many of our employees describe their working relationships at Sika as friendly, personable and sincere. We call this the "Sika Spirit".
• For such a large company, we have a surprisingly flat hierarchy with direct decision-making processes and decentralized organizational units.
• We firmly believe that the diversity of our workforce is a key contributing factor to our success story.

Sika is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

Sika Canada discloses that we use Artificial Intelligence (AI) tools to assist in the initial screening of applications. However, we want to emphasize that AI does not make final decisions or eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team, allowing us to identify the best candidates while maintaining a human-centered hiring process.