Business Systems Analyst

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We look forward to hearing from you

ICBC is committed to delivering consistently high quality customer service to all British Columbians. If you are reliable and dependable, we welcome you to apply for this exciting opportunity.

The Information Services Division is currently looking for Senior Business Systems Analyst to join our applications teams. In this role, you will assist the business in the Investigation and remediation of issues. In addition, the position may lead small to large-scale applications related projects.

Specifically, you will:

•    Document systems and acceptance criteria based on business requirements;

•    Deliver projects using Agile methodology;

•    Work closely with the business stakeholders in understanding and prioritizing requests to support investigation and remediation;

•    Spearhead and facilitate cross-functional teams of any size;

•    Identify opportunities and implement processes to improve both speed of delivery and quality of deliverables;

•    Lead defect/incident resolution, as well as identify root cause of complex defects/incidents across portfolios and communicate resolution; 

•    Clearly articulate requirements, proactively collaborate with team, and facilitate development and testing activities to ensure the solution meets the business need;

•    Provide data to the business stakeholders for investigation and remediation.

Position Requirements:

This position will require someone who has 5+ years of hands-on experience in Business Systems Analysis or a combination of relevant post-secondary education and related experience. The ideal candidate will possess the following qualifications:

•    Significant experience in SAP LO module (MM/SRM/AM/CM) configuration, systems analysis and design; 

•    Proven ability to deliver creative solutions, with strong analytical skills and familiarity with the standards, methods, and techniques of systems analysis and design;

•    Strong working knowledge of SAP technology suite including PI, Solution Manager, NW Gateway and idoc framework;

•    Understanding of enterprise and solution architecture principles including Cloud technologies, web services, APIs. A.I. and IoT.;

•    Demonstrated ability to effectively manage planning and prioritizing competing deadlines and requirements;

•    Significant experience developing, executing and monitor delivery plans for medium to large scale enterprise projects;

•    Advanced experience in identifying and understanding business needs, validating with key stakeholders and evaluating alternative solutions;

•    Advanced experience in SQL/Oracle, Confluence, SPLUNK, ITSM tools (e.g. HPSM, ServiceNow), process mapping tool (e.g. Visio);

•    Good written and verbal communications, strong presentation, facilitation and negotiation skills;

•    Experience with delivery of functional, technical and testing artifacts;

•    Demonstrated understanding of Application Life Cycle management principles including service, release and change management;

•    Experience performing production support including incident, problem and change management.

About us: 

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Collaborative: We include different perspectives to reach our common goals.Supportive: We seek to understand to meet diverse and evolving needs.Straightforward: We simplify the complex to make things easier.Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

#IND1

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