Service Trainer

Our Service Trainer within a manufacturing organization that builds heavy, off-road equipment used in the forestry industry, is responsible for delivering training programs to employees and/or customers and equipment dealership staff. The Trainer will provide virtual, in-class or hands-on training and will be tasked with planning and preparing instructional materials and resources, establishing and managing a positive learning environment, and instructing and evaluating students.

Location is remote, coverage would be across North America.

Job Duties

• Design, develop, maintain and deliver in-house training programs.
• Conduct training needs analyses, ensuring all compulsory compliance needs are met.
• Maintain a strong knowledge of legislative and product changes that are upcoming to proactively begin developing or modifying training programs.

Skills and Experience

• Proficiency in presenting information in a clear and engaging manner to both small and large groups
• Ability to build rapport and work well with diverse groups of people
• Must be able to adapt to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events
• Effective English communication skills (both written and verbal) with a pleasant and professional attitude
• Must be a highly motivated, service and team-oriented individual with a high level of initiative, resourcefulness and attention to detail
• Strong organization, time management, teamwork and teambuilding skills

Qualifications

• Previous experience delivering training to employees in the manufacturing industry, specifically in the areas of Machine operation, including education on new product features, troubleshooting and repair
• Possess mechanic or millwright license, Engineering diploma or degree or similar education is an asset
• Strong understanding of hydraulic, electrical, electronic, mechanical, diesel and after treatment systems
• Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
• Proficient in MS 365 including Outlook, Word and Excel
• Valid Passport, up-to-date vaccination status and ability to travel - worldwide and on short notice
• Required to travel locally and internationally
• Bilingual (English / French, Russian, Spanish, or Portuguese) is a strong asset

What We Can Offer You

• Family-Oriented Company: Lots of social events, BBQ's, pizza parties and more
• Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
• RRSP Matching Program: Retirement planning? We've got your back
• Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
• Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
• Active Social Committee: Take part in our annual family picnic, adult and children's Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario

Why work for Tigercat?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat's Accessibility Plan.