Shop Manager, Holt Renfrew Square One

6 days ago

Mississauga, Ontario, Canada Max Mara Fashion Group Full time

The Shop Manager is responsible for assisting in the planning and direction of the day-to-day operations of the store's shared values, standards, policies and procedure. Partners with Shop Manager to ensure overall management of the store, staff, merchandise and customer service.

RESPONSIBILITIES:

Customer Service

  • Stresses importance of building a local clientele
  • Assist associates with various customer service issues
  • Ongoing improvement and support of all aspects related to clientling

Staff Development

  • Ongoing performance management to ensure goals are consistently being met
  • Demonstrates leadership and leads by example.
  • Assists in implementation and execution of the store's strategic business plans

Operations

  • Assist in developing store as according to brand's overall objectives
  • Partner with Shop Manager to carry out buying office directives to ensure proper merchandise mix and sell thru's
  • Maintain inventory accuracy and shrink rate within company standards by regularly following up with operations and executing applicable initiatives

Store Visuals

  • Enforce merchandise standards as set forth by visual department
  • Maintains and communicates strong product knowledge
  • Consistently upholds brand's image

Human Resources

  • Consistently partner with Shop Manager to network with market competition to assist in staffing and recruiting
  • Supervise store personnel and enforce all department store policies
  • Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and NY office
  • Assist in developing, training, and continuously motivating sales team

REQUIRED SKILLS:

  • Strong interpersonal, organizational, and communication skills
  • Able to work independently as well as collaboratively
  • RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
  • Enjoys meeting and interacting with customers
  • Proficient computer skills
  • Energy, attention to detail, initiative, and enthusiasm are required

Max Mara is an Equal Opportunity Employer. M/F/D/V

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