Client Success Specialist – Brand Management, Communications

ABOUT NUVE PARTNERS

Nuve Partners is a trusted advisory firm that helps healthcare professionals build sustainable growth through strategic planning, branding, and operations support.

Our clients rely on us for clarity, precision, and creativity — from brand development and campaign strategy to digital marketing and communications. We bring together senior leaders with over 40 years of experience in marketing, healthcare, finance, and business strategy, creating a supportive, learning-focused environment where each team member is encouraged to grow and contribute.

THE OPPORTUNITY

We are seeking a Client Success Specialist who thrives at the intersection of creativity, organization, and communication. You'll work closely with internal teams and creative collaborators to manage content calendars, develop branding and communication campaigns, and produce digital materials in support a portfolio of client accounts, ensuring they get the most out of our services, driving value and growth. This role is perfect for someone who enjoys being a critical link with clients, managing social media, digital content, and advertising campaigns — and wants to grow in a professional, boutique-corporate environment that values mentorship, collaboration, and structure.

If you're passionate about marketing, storytelling, and helping healthcare professionals build their brands, this is your opportunity to make a meaningful impact and learn something new every day.

This position will have the candidate select either Markham, Richmond Hill, Aurora or Newmarket as their desk location with possible travel required for events.

KEY REPOSIBILITIES

Client Relationship Management:

• Act as the primary point of contact for client inquiries and technical/business requests as related to client brand marketing, communications and/or general operational initiatives, ensuring excellent support, timely resolution and managing the escalation of issues as necessary.
• Lead and nurture client relationships with optometry clients, understand their goals, and help them succeed by advising doctors on marketing strategy and operational improvements.
• Liaise with internal teams such as Finance, Strategy, HR, Marketing, and IT to resolve issues quickly and effectively.
• Track performance practice performance through revenue growth, profitability, and customer service metrics.

Marketing Communications, Digital Strategy, Campaign Management:

• Develop, optimize and implement comprehensive digital marketing strategies that leverage social media, SEM, SEO, and creative services to meet client goals.
• Develop and manage marketing communications, web pages, and work with the internal marketing team to design and prepare ad creatives.
• Cultivate strong, trusted relationships through regular client meetings to provide analysis and actionable performance recommendations to address each client's goals and challenges.

Operational Performance Tracking & Reporting:

• Utilize analytics tools to track and report on marketing and operational performance, making data-driven adjustments as needed.
• Address client operational concerns and troubleshoot challenges, ensuring solutions are implemented efficiently.
• Support internal teams in the proactive monitoring of client health by analyzing data and service operations to identify trends, mitigate risks, and uncover opportunities for value-added engagement.
• Provide project coordination for client initiatives, including tracking milestones, scheduling meetings, and maintaining documentation.

Qualifications

• Post-secondary education in Business, Marketing, or Communications.
• Minimum 2-3 years of client-facing experience (e.g. client/account management) in a brand management, marketing strategy, or business operations role is required. Experience in marketing communications and/or graphic design is a strong asset.
• Experience working with creative agencies is a plus.
• Optometry and/or optical industry experience is a plus.
• Must have strong business acumen and can influence small business owners by leading tough conversations and building quick rapport.
• Strong understanding of social media and digital advertising (Instagram, LinkedIn, Facebook, Google Ads).
• Strong interpersonal communication skills and exceptional organizational skills with a keen eye for detail. Must be able to manage and prioritize multiple tasks concurrently.
• Strong verbal and written communication skills in English with a customer-service orientation.
• Strong ability to understand business processes, analyze data, identify trends and make strategic recommendations. Familiarity with or an interest in project coordination principles is an asset.
• A proactive, curious mindset with a strong desire to learn about client success in the optometry/optical industry.

Job Types: Full-time, Part-time, Permanent, Fixed term contract

Pay: $40,000.00-$45,000.00 per year

Application question(s):

• Are you seeking a part-time or full-time role? If part-time, how many hours per week are you available?

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer relationship management: 2 years (preferred)
• Digital marketing: 2 years (required)

Work Location: Hybrid remote in Markham, ON L3R 6G2