Service Advisor

1 day ago

Stratford, Ontario, Canada Stratford Subaru Full time

Full-Time | Customer-Focused | Fast-Paced, High-Volume Service Department

Stratford Subaru is a growing dealership known for consistent service standards and a strong customer reputation.

We are seeking a Service Advisor to join our service team. This role is responsible for managing the customer experience in the service department, from intake through completion, while working closely with Technicians to ensure service is delivered accurately, efficiently, and professionally.

Key Responsibilities

  • Greet customers and manage service appointments from intake through completion
  • Accurately document customer concerns and service requirements
  • Communicate clearly with Technicians and keep customers informed on progress and timelines
  • Review completed work with customers and address questions or follow-up needs
  • Ensure a clean, organized, and well-managed service lane
  • Complete post-service follow-up to confirm customer satisfaction
  • Maintain accurate records and documentation
  • Other duties as assigned

What We're Looking For

  • 1–2 years of relevant customer service experience
  • Automotive service experience is an asset, but not required
  • Strong communication skills and professional presence
  • High attention to detail and strong time management skills
  • Comfortable working in a fast-paced, high-volume environment
  • Team-oriented, organized, and accountable
  • Experience with PBS is considered an asset

Why Stratford Subaru

  • Competitive compensation and benefits
  • A well-established service department with strong processes and standards
  • Supportive leadership and a collaborative team culture
  • Ongoing training and development
  • Part of the UpAuto Group, offering long-term stability and growth

Job Details:

  • This role is required on a full-time, permanent basis
  • This position is posted to fill a current vacancy
  • The compensation for this role is $38-48,000 including performance bonus
  • Comprehensive benefitspackage available
  • Work Location: On-site at Stratford Subaru

Equal Opportunity & Accessibility

Stratford Subaru is an equal opportunity employer and is committed to providing accommodations in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) throughout the recruitment and selection process. If you require accommodation, please let us know.

Employment Eligibility

Applicants must be legally eligible to work in Canada.

Employment Standards

This is a full-time position governed by the Employment Standards Act (Ontario). Compensation will be discussed with qualified candidates and is based on experience and training level.

Conditions of Employment

Employment may be conditional upon completion of standard background checks, where applicable.

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