Service Worker 3

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present, and shared future.

As we continue to work toward our goals to transform and evolve as one of the world's foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED
We are looking for a reliable and hardworking Housekeeping Associate (Service Worker 3) to join our Facilities team. Reporting to the Housekeeping Manager, you will help ensure that ROM remains clean, welcoming, and well-maintained for all visitors, staff, and special events. This is a public-facing role ideal for someone who takes pride in creating tidy, safe, and inviting environments and who thrives in a team-based setting. If you're detail-oriented, dependable, and enjoy supporting behind-the-scenes operations that make a big impact—this role is for you.

HOW YOU WILL MAKE AN IMPACT

• Maintain a high standard of cleanliness throughout the museum's galleries, public spaces, and staff areas.

• Sweep, mop, vacuum (wet and dry), auto-scrub, and carry out other floor care tasks.

• Clean and preserve fixtures, furniture, equipment, walls, doors, and glass surfaces.

• Set up and tear down tables, chairs, and equipment for meetings, events, and galas.

• Monitor building conditions and grounds, reporting leaks, hazards, or security concerns to your supervisor or lead hand.

• Maintain clean sidewalks, driveways, lawns, and outdoor equipment.

• Replenish restroom supplies and perform routine waste collection and disposal.

• Assist with moving furniture and delivering materials as needed.

• Be flexible and ready to take on other housekeeping or facility-related duties as assigned.

WHAT YOU BRING

• A high school diploma is required.

• Recent experience in housekeeping or custodial work within the past (5) five years is essential.

• Physical ability to perform manual labour, including lifting, bending, and operating maintenance equipment safely.

• Strong attention to detail and commitment to providing high-quality service.

• Reliability, punctuality, and the ability to work both independently and as part of a team.

• Comfort working in a fast-paced, public environment with a variety of responsibilities.

• Availability for a part-time schedule up to 24 hours per week, including evenings and weekends as needed.

Note: ROM policy prohibits the hiring of immediate family members of current employees. We encourage all qualified candidates to apply if they meet the stated qualifications and experience.

SALARY & TERMS OF EMPLOYMENT

• START DATE: ASAP
• OPEN DATE: August 2025
• CLOSE DATE: Open until filled
• STATUS: Part-time, Contract
• EMPLOYEE GROUP: SEIU, Local 2
• HOURLY RATE: $ $28.72
• SCHEDULE: Up to 24 hours weekly
• PROBATIONARY PERIOD: 480 hours
• LOCATION (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Interview: A 30–60-minute in-person interview with the Housekeeping Manager and team, focusing on your past experience and suitability for the role.
   The process may vary depending on the role's needs.

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas.

We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.

Apply today and help us create a clean, inclusive, and welcoming space where culture, art, and history flourish.

Only candidates selected for an interview will be contacted. All verbal job offers are subject to background checks, including a criminal background check and verification of professional references, and other checks depending on the role.

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