Corporate Billing Analyst
4 days ago
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
The Corporate Billing Analyst is the primary contact for the public and Business Units for all inquiries related to corporate billing. This position is responsible for processing requests including invoice creation, re-bills, cancellations, and uploading new customer information into PeopleSoft. Primary duties include:
- Review, research, and generate invoices/cancellations/corrections and create new customer accounts.
- Assess, research, and correct invoices incorrectly billed.
- Research and investigate returned mail, update necessary billing information, and redirect invoices.
- Liaise with customers, patients, and governments to provide information or resolve inquires related to invoicing.
- Conduct on-going training of new and temporary staff.
Qualifications
- A High School diploma or equivalency (for example: GED), plus at least 3 years of clerical experience in an office setting, which includes one year in a billing and accounts receivable environment.
- Intermediate proficiency with Microsoft Office (Word, Excel, and Outlook) is required.
- Experience working with databases such as: PeopleSoft Financial Supply Chain Management (FSCM), Public One Stop Service Experience software (POSSE), Calgary Ownership Online (COOL), 311 Customer Service Request (CSR) would be considered assets.
- Success in this position requires: demonstrated ability to handle issues in a sensitive and confidential manner, well-developed communication skills with a strong client service orientation, ability to work in a team environment, strong attention to detail and sound judgment, excellent organizational, analytical and problem-solving skills, and a commitment to continuous learning.
Pre-employment Requirements
- A security clearance will be conducted.
- Applicants will be tested for appropriate skills.
- Successful applicants must provide proof of qualifications.
Workstyle
- This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.
Union: CUPE Local 38
Business Unit: Finance
Position Type: 1 Temporary (up to 12 months)
Location: 800 Macleod Trail SE
Compensation: Pay Grade 6 $ per hour
Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.
Hours of work: Standard 35-hour work week
Audience: Internal/External
Apply By: November 26, 2025
Job ID #: 312917
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