P/T Customer Service Representative

1 week ago

Etobicoke ON MB Z, Canada TWO MEN AND A TRUCK Full time
Job Description

The customer service representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK customers through in-depth knowledge of company products and services.

Job Responsibilities
  • Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
  • Asks open-ended, probing questions to determine customer requirements and expectations
  • Directly and accurately inputs information in to "Movers Who Care" software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
  • Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
  • Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
  • Complies with federal, provincial, and local legal requirements when scheduling moving services and staff
  • Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections
  • Prepares all move-related paperwork and documents on a daily basis
  • Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
  • Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
  • May prepare proposals, letters, mass mailings, and other miscellaneous correspondence
  • Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays
  • All other duties as assigned
Job Requirements

Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job

  • High school diploma or post graduate is preferred
  • A minimum of six months to one year of customer service and/or office experience is required; Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred
  • Excellent customer service skills (friendly, courteous and helpful)
  • Effective listening and communication skills
  • Good grammar, voice and diction
  • Good organizational and time management skills
  • Ability to analyze and solve problems effectively
  • Accurate; consistent attention to detail
  • Demonstrated understanding and application of effective selling strategies and techniques
  • Confidence to initiate customer contact, and comfortable asking for the sale
  • Strong team player who works productively with a wide range of people and personalities
  • Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
  • Basic computer and keyboarding skills

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Etobicoke, Ontario. The employer at this location is Wheeler Moving Inc.

  • Guest Service Representative

    5 days ago

    # - Kenaston Blvd, Winnipeg, MB, Canada vaga para Guest Service Representative Full time

    Why Homes Alive Pets?This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.You'll immediately notice a refreshing shopping...

  • Print Consultant/Customer Service

    4 days ago

    London, ON NM A, Canada M&T Printing Group Full time

    Here We Grow Again.M&T Printing Group is hiring for a London-based account representative. This position would involve sales growth, updating clients on products, focusing on customer projects while representing M&T to the business community. The successful candidate must have print knowledge/experience, attention to detail and professional communication...

  • Customer Service Representative

    3 days ago

    Ajax, ON LZ W, Canada Service Ontario (private office) Full time

    The ServiceOntario Office in Ajax is hiring one student position.This is a STUDENT POSITION and has a limited number of hours to offer per week. The intention of this position is to fill gaps in scheduling while ensuring students school schedules are not impacted. This is NOT a regular part time position. You shouldbe enrolled in a Post Secondary Education...

  • Customer Service Representative

    4 hours ago

    Etobicoke, ON, Canada BGIS Full time

    Who We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320...

  • Customer Service Representative

    21 minutes ago

    Mississauga, ON LM Z, Canada Freshly Squeezed Full time

    Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.Learn to identify customer needs or desires in order to recommend the appropriate product or service.Work with colleagues when necessary to resolve customer complaints.Learn about the products inside and out to be able to answer any questions from...

  • Service Manager

    3 weeks ago

    Wellesley, ON, Canada T&T Power Group Full time €75,000 - €90,000

    T&T Power is disrupting the power industry with an elite service and production team, an unbelievable atmosphere and an unparalleled focus on customer satisfaction. Clients across Canada have used T&T Power Group for our consultative knowledge, our experienced and dedicated services, and our willingness and determination to solve problems and see things...

  • Service Manager

    3 weeks ago

    Wellesley, ON, Canada T&T Power Group Full time €75,000 - €90,000

    T&T Power is disrupting the power industry with an elite service and production team, an unbelievable atmosphere and an unparalleled focus on customer satisfaction. Clients across Canada have used T&T Power Group for our consultative knowledge, our experienced and dedicated services, and our willingness and determination to solve problems and see things...

  • Service Manager

    2 weeks ago

    Wellesley, ON, Canada T&T Power Group Full time €75,000 - €90,000

    T&T Power is disrupting the power industry with an elite service and production team, an unbelievable atmosphere and an unparalleled focus on customer satisfaction. Clients across Canada have used T&T Power Group for our consultative knowledge, our experienced and dedicated services, and our willingness and determination to solve problems and see things...

  • Service Manager

    2 weeks ago

    Wellesley, ON, Canada T&T Power Group Full time €75,000 - €90,000

    T&T Power is disrupting the power industry with an elite service and production team, an unbelievable atmosphere and an unparalleled focus on customer satisfaction. Clients across Canada have used T&T Power Group for our consultative knowledge, our experienced and dedicated services, and our willingness and determination to solve problems and see things...

  • Service Manager

    3 weeks ago

    Wellesley, ON, Canada T&T Power Group Full time

    T&T Power is disrupting the power industry with an elite service and production team, an unbelievable atmosphere and an unparalleled focus on customer satisfaction. Clients across Canada have used T&T Power Group for our consultative knowledge, our experienced and dedicated services, and our willingness and determination to solve problems and see things...