Technical Support Representative

22 hours ago

Toronto, Ontario, Canada TekStaff IT Solutions Full time

Typical Day in Role:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level

  • Troubleshooting customer concerns over inbound phone calls

  • Enter commands and observe system functioning to verify correct operations and detect errors.

  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves:


• Fluent English/French- Mandatory (no exceptions, bilingual and fluency in both required)
• 2-3 Years Customer Service Experience
• 2-3 years of browser troubleshooting practices
• Knowledge of computer software, such as configuration management software, desktop communications software, and operating system software.

Nice to Have

  • Previous Help Desk or Contact Center experience -Technical Help Desk Experience

Soft Skills:


• Strong Verbal and written communication skills,
• problem solving skills,
• customer service
• empathy, finesse and interpersonal skills.


•High ability to work independently and manage one's time.

Education:

College/University in related field preferred but not required

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