Payments Analyst

Avenir Energy Ltd. is one of Canada's largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a team member, you'll enjoy:

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.

• Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being.

• Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.

• Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.

• Incentive Programs: Annual performance-based rewards for both individual and company achievements.

We are looking for a motivated and detail-oriented Payments Analyst to join our Billing & Payments team. This role is critical to ensuring the accurate and timely application of customer payments and the smooth execution of the billing cycle.

You'll be responsible for managing payment allocations, exception reporting, and reconciliations—while playing a key role in supporting billing accuracy and system enhancements. If you're passionate about solving problems, working with data, and improving financial processes, this role is for you.

Payment Application & Allocations

• Apply customer payments accurately and on time.

• Complete manual allocations when automated processes cannot match payments.

• Proactively investigate unapplied or misapplied payments to ensure timely resolution.

Exception Reporting & Reconciliation

• Generate and analyze daily exception reports to identify trends and recurring issues.

• Investigate discrepancies between bank files, billing systems, and customer accounts.

• Provide transaction-level support for reconciliations and recommend preventative solutions.

Billing & Systems Support

• Ensure invoices and statements are processed accurately and on schedule.

• Troubleshoot system interface issues between banks and billing platforms.

• Maintain clean, reliable data across billing and payment systems.

System Enhancements & Continuous Improvement

• Participate in software enhancement projects related to billing and payments.

• Test and validate system changes and provide feedback from a subject matter expert perspective.

• Identify and implement improvements to payment accuracy and efficiency.

• 2–4 years of experience in payments, billing, AR, or finance operations.

• Strong reconciliation and exception-management skills with a sharp eye for detail.

• Demonstrated problem-solving skills—able to analyze data, identify issues, and recommend practical solutions.

• Proficiency in Microsoft Excel (lookups, pivots, reconciliations, reporting).

• Experience with ERP systems such as NetSuite, SAP, Oracle, or similar.

• Comfort working with transactional data, billing files, and system interfaces.

• Strong organizational skills and the ability to manage daily reporting and deadlines.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the process. By applying for a position with Avenir Energy, you understand that we use third-party systems and recruiting agencies that may employ Artificial Intelligence (AI) for screening and selection. Offers of employment are contingent upon the successful completion of appropriate background checks. You will be informed during the hiring process of any checks required. We thank all applicants for their interest in Avenir Energy. Only candidates selected for an interview will be contacted.