Centennial Success Advisor

Job Number:

J

Job Title:

Centennial Success Advisor (Temporary Contract)

Job Type:

Temp FT, Support

Campus:

Morningside, Faculty of Integrated Health and Comm

Location:

Greater Toronto Area

Pay Range:

$ $46.64/Hour

Pay Band:

Support I

Hours/Week:

35

Date Posted:

December 10, 2025

Closing Date:

December 17, 2025

Contract Dates: January 2026 to December 14, 2026

Faculty of Integrated Health and Community Care

Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities.

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary

Reporting to the Manager, Student Advising, and with a functional relationship to the Faculty of Integrated Health and Community Care (via the Associate Dean, School of Practical Nursing, Personal Support and Health), the Centennial Success Advisor plays a pivotal role in facilitating students' academic, personal, and social development as they transition in, through and beyond the College. As the connection hub, the Centennial Success Advisor fosters positive relationships with, and a sense of community among students they are responsible for. From this foundation, the Centennial Success Advisor provides timely information to students about learning opportunities and administrative requirements throughout the College. Further, the Centennial Success Advisor supports students' holistic success through active and frequent monitoring of progress toward credential completion, which involves reaching out to students who appear to be struggling, coaching them towards solutions while connecting them with appropriate resources (from workshops to specific services or co-curricular opportunities). Given this breadth of scope, the Advisor must be adept at evaluating data and dealing with highly complex and sensitive situations in an independent and comprehensive manner.

Responsibilities

• Proactively engage in activities that promote student engagement, student retention, and academic success
• Provide advice, support, and coaching tailored to students' unique circumstances, ranging from coaching conversations with students experiencing academic or personal challenges to positive reinforcement for students who appear to be doing well
• Provide registration support making sure students have clear academic pathways to graduation
• Establish collaborative relationships with College partners (e.g., student cohorts, Learning Strategists, Faculty members and other college Advisors) as part of a coordinated roadmap for student success
• Offer one-on-one coaching appointments and/or group sessions to support students' holistic success, including developing session and workshop content, creating supporting materials and activities, and delivering and assessing these sessions.
• Identify and/or predict potential barriers a student may experience and provide necessary coaching, particularly for students with concerning identifiers (e.g., late start, infrequent attendance patterns, out of character behaviour, etc.)
• Nurture respectful and trusting relationships with students that are based on shared expectations; must provide a safe and welcoming space that promotes trust and engagement for diverse persons
• Employs developmental and/or appreciative approaches to guide and empower students in constructing plans to overcome challenges (e.g., conflicts, personal obligations, program fit) and take advantage of opportunities (e.g., curricular and co-curricular), towards building their career capacity and achieving their goals
• Actively participate in student community activities throughout the year (e.g., orientation, recruitment fairs, and convocation)
• Accurately maintain detailed summary notes in a centralized database to support a case management approach and to ensure seamless flow of relevant information to other key internal partners
• Analyze data and statistics related to student success and retention trends for the purposes of identifying and developing targeted interventions; collect and evaluate assessment data (e.g., workshops, cohort trends, etc.) and effectively communicate findings to retention teams
• Ensure accessibility and regular contact with advisees through diverse communication channels (e.g., phone, email, social media, social networking, live presentations through virtual/online forums, newsletters, etc.)

Qualifications/Experience

• Minimum 3 years related practical experience advising students or clients in a postsecondary educational setting or related environment (e.g., social services, public service, etc.). Related practical experience must include independently assessing student/client barriers/challenges for ongoing case management purposes and coaching them towards developing solutions
• Minimum 3-year diploma/degree or equivalent in a related field (e.g., Social Sciences, Adult Education, Human Resources, Education) or equivalent education and related practical experience advising students in a post-secondary environment
• Related post graduate credentials are an asset (e.g., Certificate in Adult Learning, specializing in Career and Academic Advising, etc.)
• Strong critical thinking and coaching skills with the proven ability to exercise appropriate situational judgement for the purposes of decision making and identifying strategies to resolve issues independently and/or with limited guidance
• Ability to de-escalate conflicts and experience responding to crisis situations
• Demonstrated experience developing and delivering presentations and/or workshops that are inclusive and responsive to diverse learning styles
• Demonstrated student-centered approach with a high degree of sensitivity towards diversity, equity and inclusion
• Strong proficiency with Student Information Systems, MS Office (Word, PowerPoint and excel)
• Strong analytical skills with the ability to gather, analyze and evaluate data using relevant software and database tools
• Experience within a post-secondary system with broad knowledge of academic programs, policies, procedures and student resources preferred
• Demonstrated adaptability required to support students across various academic programs
• Industry-specific experience is an asset
• Demonstrated relationship building skills to ensure that students feel comfortable interacting and feel listened to; ability to maintain confidentiality and discretion
• Strong time management, organization and both written and verbal communication skills

Apply online:

Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by December 17, 2025 at 11:59 PM EST. Please quote Job J Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).