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Parts Sales Representative
2 weeks ago
Kubota Brabender Technologie Inc. is a North American leader in the development, engineering, and manufacture of innovative solutions for feeding, weighing, discharging, and flow metering of bulk ingredients. Our technologies are critical to a vast array of industrial processes, and we are dedicated to delivering quality and reliability to our customers worldwide.
Position Overview
We are seeking a highly motivated and technically inclined Parts Sales Representative to join our dynamic team. In this role, you will be the primary point of contact for customer spare parts inquiries, playing a crucial role in ensuring customer satisfaction and driving the growth of our parts business. The ideal candidate is a proactive problem-solver with a strong customer service skills and the technical aptitude to navigate mechanical and electrical part systems.
Key Responsibilities
- Customer Communication: Professionally handle all customer spare parts requests via phone and email, providing timely and accurate information.
- Quotations & Order Processing: Prepare and provide detailed quotes as per customer requirements and process orders efficiently using our ERP system.
- Sales Promotion: Proactively promote and recommend spare parts and parts kits to customers to enhance value and boost spare parts sales.
- Technical Identification: Identify correct part numbers utilizing spare parts catalogues, mechanical layouts, and electrical drawings.
- Cross-Functional Collaboration: Work collaboratively with the Procurement, Logistics, Engineering, Accounting, and Service departments to fully address customer needs and ensure a seamless experience.
- Order Monitoring: Monitor customer orders and coordinate with the Purchasing department to ensure requirements and delivery timelines are met.
- Issue Resolution: Take appropriate and timely actions to resolve customer problems and concerns, ensuring high levels of customer satisfaction.
- Returns & Warranty Management: Process spare parts returns in accordance with company procedures and maintain accurate tracking of warranty claims and returns.
- Perform other related duties as assigned to support the team and company objectives.
Required Qualifications & Skills
- A diploma or degree in a technical or business field, combined with a minimum of three years of relevant experience in manufacturing, sales, service, or spare parts.
- Demonstrated ability to read and interpret mechanical drawings and spare parts catalogues, with an understanding of machine assemblies.
- Proven sales and customer service experience is highly desired.
- A strong service-oriented mindset with a natural ability to resolve customer issues effectively.
- Excellent verbal and written communication skills.
- Ability to work in both an office and warehouse setting.
- Strong sales acumen with a drive to identify opportunities and close sales.
- Proficient computer skills, including familiarity with ERP systems and CRMs (experience with Visual ERP is a preferred asset).
What We Offer
- Comprehensive benefits package available after 3 months of employment.
- Annual performance-based bonus after first year employment
- Paid vacation and personal days
- Flexible daytime schedule: Monday to Friday, 8:00 AM - 5:00 PM with a 1-hour lunch break.
- Convenient North Mississauga office with free, on-site parking and easy access to public transit.
- A supportive, inclusive, and respectful workplace culture where your contributions are valued.
- Fun and engaging company events throughout the year.
How to Apply:
If you are a technically skilled individual with a passion for customer service and sales, we encourage you to apply Please submit your resume and a cover letter detailing your suitability for this role.
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
Work Location: In person
