Sr Customer Service Representative
3 weeks ago
SUMMARY:
Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.
JOB DUTIES
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- May handle customer returns.
- May be assigned to one customer.
- Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
- Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
- May be responsible for quality and/or safety in the branch.
- Performs other duties as assigned.
- Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
COMPANY INFORMATION
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on or create an account to set up email alerts as new job postings become available that meet your interest
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
-
Sr Customer Service Representative
2 weeks ago
Thunder Bay, Ontario, Canada Motion Full timeSummaryUnder limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...
-
Sr Customer Service Representative
2 weeks ago
Thunder Bay, Ontario, Canada Genuine Parts Company Full timeSUMMARY:Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...
-
Sr Customer Service Representative
2 weeks ago
Thunder Bay, Ontario, Canada Genuine Parts Company Full timeSUMMARY:Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...
-
Customer Service Representative
2 weeks ago
Thunder Bay, Ontario, Canada Lowerys Full timeCompany DescriptionLowerys is Northwestern Ontario's trusted supplier of office supplies and part of Canada's largest network of independent office product dealers, with over 130 locations nationwide. Proudly 100% Canadian-owned, Lowerys emphasizes community involvement and invests in local development. The company contributes to making its community better...
-
Customer Service Representative
2 weeks ago
Thunder Bay, Ontario, Canada BMO Full time $34,750 - $44,900Application Deadline:01/29/2026Address:154 Main Street East Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...
-
Customer Service Representative
5 days ago
Thunder Bay, Ontario, Canada McDougall Energy Inc. Full timeAbout The OpportunityWe are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our John St Esso Circle K located at 1120 John Street, Thunder Bay, ON.Reporting to the Site Manager, this position is responsible for:Providing prompt, efficient and courteous customer service to all...
-
Customer Service Representative
2 weeks ago
Thunder Bay, Ontario, Canada Drilling Products Full timeAdditional InformationThis position does not offer visa sponsorship. Applicants must be legally entitled to work in Canada.Hours of Work: Monday to Friday, 10am ET - 7pm ET Holiday Schedule: This role is based in Canada and supports a U.S.-based team. In accordance with the Ontario Employment Standards Act (or applicable provincial employment standards...
-
Customer Service Representative
2 weeks ago
Thunder Bay, Ontario, Canada Canadian Bearings Full time US$45,000 - US$55,000Working at CB (Canadian Bearings) means being part of a dynamic team, committed to collaborating with one another in the delivery of reliable solutions to our customers. Our culture is one of accountability, authenticity, and continuous development. It is our vision to be a trusted supplier of industrial operations worldwide, and we are looking for...
-
Customer Service Representative
2 weeks ago
Thunder Bay, Ontario, Canada Canadian Bearings Full time US$45,000 - US$55,000Working at CB (Canadian Bearings) means being part of a dynamic team, committed to collaborating with one another in the delivery of reliable solutions to our customers. Our culture is one of accountability, authenticity, and continuous development. It is our vision to be a trusted supplier of industrial operations worldwide, and we are looking for...
-
Customer Service Representative
1 week ago
Thunder Bay, Ontario, Canada Boart Longyear Full time $55,000 - $58,000Job DescriptionAdditional Information This position does not offer visa sponsorship. Applicants must be legally entitled to work in Canada. Hours of Work: Monday to Friday, 10am ET - 7pm ET Holiday Schedule: This role is based in Canada and supports a U.S.-based team. In accordance with the Ontario Employment Standards Act (or applicable provincial...
