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Manager, PMO

2 weeks ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time $120,000 - $180,000 per year

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Manager, Project Management (PMO) Centre of Excellence (CoE) for Global Technology, Innovation, and Data (TID) plays a pivotal role in shaping and operationalizing project delivery standards, methodologies, and tools across the TID organization, driving PMO maturity, fostering consistent delivery practices, and serving as a key enabler of portfolio visibility, governance, and execution excellence. In addition to these responsibilities, the Manager PMO is the lead administrator and custodian of Four Seasons' project management software ecosystem, overseeing configuration, optimization, and governance of workspaces, boards, and dashboards to ensure alignment with PMO standards and organizational objectives while maintaining data integrity and enforcing naming conventions, workflows, and permissions for accurate portfolio reporting.

This role drives adoption of PM software across global teams by providing hands-on support, training, and best practices for project planning, resource allocation, and task tracking, while developing templates and automation within tools to standardize project delivery and reduce administrative overhead. Acting as the subject matter expert for PMs, the Manager leverages advanced features such as integrations with Teams, Outlook, and Jira, automations, and dashboards to enhance visibility and collaboration, monitors usage metrics and feedback to identify opportunities for improvement, and implements enhancements that increase efficiency and user satisfaction. Additionally, the Manager provides real-time insights into project health, resource utilization, and delivery timelines, creating executive dashboards for leadership to track strategic initiatives and KPIs across the TID portfolio, and delivering tangible outcomes such as customized project templates for technology initiatives, automated workflows for status updates and stakeholder notifications, and portfolio dashboards that aggregate data from multiple boards for enterprise-level visibility and decision-making.

Key Responsibilities

PMO Standards, Governance & Strategic Enablement

  • Lead the development, implementation, and continuous improvement of PMO standards, frameworks, and templates (Agile, Waterfall, Hybrid).

  • Govern PMO reporting cadence and ensure project health metrics, KPIs, and dashboards are accurate and timely.

  • Contribute to PMO strategic planning, CoE scaling roadmap, and capability uplift initiatives.

  • Champion continuous improvement by gathering feedback from project teams and integrating enhancements into PMO standards.

  • Collaborate cross-functionally with Agile, DevOps, and EA CoEs to harmonize methodologies and remove duplication.

Project Management Tools Administration & Adoption

  • Serve as lead administrator and custodian of Four Seasons' project management software ecosystem, overseeing configuration, optimization, and governance of workspaces, boards, and dashboards to ensure alignment with PMO standards and organizational objectives.

  • Maintain data integrity and enforce naming conventions, workflows, and permissions for accurate portfolio reporting.

  • Drive adoption of PM tools across global teams by providing hands-on support, training, and best practices for project planning, resource allocation, and task tracking.

  • Develop templates and automation to standardize project delivery and reduce administrative overhead.

  • Leverage advanced features such as integrations (Teams, Outlook, Jira), automations, and dashboards to enhance visibility and collaboration.

  • Monitor usage metrics and feedback to identify opportunities for improvement and implement enhancements that increase efficiency and user satisfaction.

Portfolio Visibility, Reporting & Knowledge Management

  • Activate reporting capabilities to provide real-time insights into project health, resource utilization, and delivery timelines.

  • Create executive dashboards for leadership to track strategic initiatives and KPIs across the TID portfolio.

  • Deliver tangible outcomes such as customized project templates for technology initiatives, automated workflows for status updates and stakeholder notifications, and portfolio dashboards that aggregate data from multiple boards for enterprise-level visibility and decision-making.

  • Manage onboarding and training programs for project managers and delivery teams, ensuring adoption of PMO processes and tools (e.g., , Jira, PowerBI).

  • Lead the PMO knowledge management strategy, maintaining repositories of templates, playbooks, and best practices.

  • Support delivery assurance through partnership with delivery functions for periodic project reviews, lessons learned, and maturity assessments.

Core Competencies / Skills

  • Deep understanding of project and portfolio management principles (Agile, Waterfall, Hybrid).

  • Strong facilitation, communication, and training delivery skills.

  • Proven experience building or operating within a PMO or CoE environment.

  • Analytical mindset with experience in metrics design and KPI tracking.

  • Proficiency with PM tools such as , Jira, and PowerBI.

  • Ability to influence and collaborate across senior levels of the organization.

Qualifications & Experience

  • 7+ years of experience in project/program management or PMO operations.

  • Experience establishing or scaling a PMO or delivery framework.

  • PMP, PMI-ACP, or similar certification preferred.

  • Strong data literacy and reporting capability.

  • Background in technology or digital transformation preferred.

This role will be a Hybrid working model, which will require 3 days per week at our temporary 20 York Mills Road, Toronto, Ontario location with travel, as needed, to our the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid 

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.