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Customer Enablement Specialist

4 hours ago

Toronto, Ontario, Canada Blue J Full time

About Blue J
Blue J is the leading generative AI solution for tax professionals. As a B2B SaaS company, our customers are accountants and tax experts who rely on our market-leading software to deliver fast, accurate, and defensible answers to complex tax questions.

With the launch of our flagship generative AI product, we've consistently exceeded our revenue targets quarter over quarter and continue to accelerate our growth. Our product roadmap is ambitious, customer-focused, and designed to deliver exceptional value at speed.

On the heels of our $122M USD Series D funding, we're racing ahead with an exciting product roadmap and are looking for a Customer Enablement Specialist to support our growth. Reporting directly to our VP of Customer Success, this role will focus heavily on adoption through world‑class education.

A note on location
We are excited to meet with qualified candidates and are grateful for everyone's interest. Please note that this is a hybrid position requiring candidates to be on-site in Toronto 3 days per week. All candidates must be eligible to work in Canada.

The opportunity
Blue J's customers span sole practitioners to enterprise accounting firms. As our Customer Enablement Specialist, you will design and deliver engaging education programs that help customers unlock the full value of our products. The role involves creating and delivering training materials to customers, including online courses, webinars and documentation.

You will work closely with product and customer success teams to identify customer needs and create relevant training content, monitor the effectiveness of programs, and adjust accordingly.

At Blue J you will collaborate with Customer Success Managers to schedule live sessions for our mid‑market and growth SMB customers, and build a library of on‑demand videos and how‑to resources for self‑service learning. You will also support the development of training materials for enterprise clients as your expertise grows.

What You'll Be Doing

  • Design and deliver customer education programs across live and on-demand formats, including webinars, workshops, tutorials, videos, and documentation, to help customers effectively adopt and use our products.
  • Facilitate live training sessions in partnership with Customer Success Managers, tailoring content for mid-market, growth SMB, and enterprise customers based on their needs and experience levels.
  • Identify learning gaps and build targeted curricula using customer feedback, surveys, and usage data to prioritize topics and continuously improve training content.
  • Maintain and evolve learning resources, ensuring materials stay current with product updates and new feature launches through close collaboration with Product and Customer Success teams.
  • Measure and optimize program impact using engagement, completion, and satisfaction metrics to refine content and delivery methods.
  • Collaborate cross-functionally with Product, Customer Success, Enablement, and Marketing to align customer education with product roadmaps, go-to-market initiatives, and internal best practices.
  • Promote customer learning and community, partnering with Marketing to drive awareness of training programs and engaging customers through forums and user groups.
  • Stay current on industry trends and tools in customer education and enablement, adopting new approaches to improve learner engagement and accessibility.

What You Offer Blue J

  • 1-3 years of experience in customer education, training, instructional design or a related field. Experience as a customer success manager or educator is welcome, but you must be passionate about teaching rather than account management.
  • Proven ability to create engaging training content for diverse audiences, including live presentations and video tutorials.
  • Strong communication and interpersonal skills; ability to present complex concepts clearly and adapt to different learning styles.
  • Analytical mindset with the ability to evaluate program effectiveness using qualitative and quantitative data.
  • Excellent organizational skills and attention to detail; comfortable managing multiple projects and deadlines.
  • Bachelor's degree in any program.

What We Offer You

  • A rare opportunity to build and scale the customer education function at a high‑growth SaaS company. As a first hire you will play a key role in driving adoption and customer satisfaction.
  • A mission‑driven culture where your work directly advances clarity, efficiency, and accessibility in tax research.
  • We're well-funded and offer competitive base salaries and stock options. You'll play a crucial role in our growth, and it's important to us that you share in our long-term success.
  • A collaborative, ambitious, and supportive team that values innovation, respect, and fun.
  • We care about you as a whole person. You'll have a healthy work/life balance and colleagues who respect it. We've mindfully put together a great benefits package that covers you and your family.

Interview process
Skills
We anticipate high interest in this role and will thoughtfully review every application. Our interview process is designed to assess both your teaching skills and cultural fit:

  • Intro chat with Lavita, Talent Acquisition Manager
  • Role conversation with Matt, VP of Customer Success and a Customer Success team member
  • Panel + presentation with Matt, VP of Customer Success and Enablement team
  • Meet Ben, CEO

We believe our strength is built on diversity of thought, and encourage candidates from all backgrounds and experiences to apply. We value inclusiveness and are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We strive to create an inclusive and accessible hiring experience for all candidates. If you need any accommodations during the interview process, please let us know in your application. Our team is dedicated to providing the necessary support and making reasonable adjustments to ensure a smooth process for everyone.

How We Use AI In Our Hiring Process
To ensure transparency, we want candidates to know that Blue J uses AI-enabled tools within our applicant tracking system to help organize applications and highlight profiles that match the key requirements for each role.

AI does not make hiring decisions.
Every application is reviewed by a member of our Talent team, and all decisions throughout the process are made by humans.

We use these tools to support efficiency and consistency, not to replace human judgment and we're committed to a fair, thoughtful, and equitable experience for every candidate.

Compensation
The base pay range for this role is CA$65,000 – CA$85,000 per year.

Final compensation will be set fairly and thoughtfully based on experience, expertise, and alignment with the role's responsibilities. While all candidates are expected to bring directly relevant experience, the top of the range is typically reserved for individuals who demonstrate exceptional depth in the role's core competencies, a strong track record of impact in similar environments, and the ability to operate with a high degree of autonomy from day one.