Store Supervisor

16 hours ago

Markham ON LR M, Canada L'amour Beauty Ltd. Full time

Responsibilities:

  • Achieve sales targets by training, motivating, mentoring, and providing constructive feedback to sales staff.
  • Oversee inventory management, ensuring timely replenishment and effective handling of products nearing expiration.
  • Implement store security protocols, including loss prevention measures.
  • Ensure compliance with health, safety, and workplace policies in accordance with applicable Ontario regulations.
  • Prepare employee work schedules, manage time-off requests, and monitor attendance in compliance with Employment Standards Act (ESA) provisions.
  • Plan and execute seasonal and holiday promotions to drive store traffic.
  • Maintain a clean, organized, and visually appealing store environment.
  • Provide specialized training to sales staff on product knowledge, sales techniques, and customer service standards.
  • Deliver excellent customer service to ensure high levels of satisfaction.
  • Build and maintain strong customer relationships and identify opportunities for business growth.
  • Address and resolve customer complaints in a professional and timely manner.
  • Lead by example through professional conduct, teamwork, and performance excellence.
  • Perform additional managerial duties as assigned.

Requirements and skills

  • Minimum 2 years of experience in a retail environment, preferably in a managerial role.
  • Proven leadership and team management skills.
  • Strong communication and interpersonal abilities.
  • Demonstrated sales skills, customer service focus, and a welcoming, approachable attitude.
  • Experience in achieving sales and training objectives.
  • Interest in the beauty industry; familiarity with Japanese and Korean fashion/beauty products is an asset.
  • Post-secondary education in Business Administration or a related field is preferred.
  • Proficiency in Mandarin and English.
  • Ability to work on the sales floor, in the stockroom, and safely lift up to 30 lbs, with or without reasonable accommodation.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Experience:

  • Retail management: 2 years (preferred)
  • Retail sales: 2 years (required)

Language:

  • Mandarin (preferred)

Work Location: In person

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