Call Taker

*Voyago is hiring a Full-Time Customer Service Specialist for our Checker Division in London, Ontario.
As the successful
Customer Service Representative*
is the first point of contact for our Checker customers. You are responsible for delivering exceptional service while effectively managing communication and support tasks. This role requires excellent interpersonal skills, professionalism, and the ability to multitask in a fast-paced environment.

Your Role

• Provide friendly and professional assistance to customers via phone, email, or other communication channels
• Address inquiries, concerns, and requests promptly and accurately
• Coordinate with internal teams to ensure seamless service delivery
• Handle customer complaints with patience and efficiency, aiming for quick and effective resolutions
• Escalate complex issues to the appropriate department or supervisor when necessary
• Maintain organized and thorough records of all customer interactions
• Manage multiple calls or tasks simultaneously while maintaining a calm and focused demeanor
• Prioritize urgent requests and maintain efficiency under pressure
• Stay informed about company services, policies, and updates to provide accurate information to customers
• Participate in training sessions and team meetings as needed
• Assist other team members and departments when needed to meet overall organizational goals

Requirements
Your profile

• You have Excellent Communication: Strong verbal and written communication skills to interact effectively with customers and team members
• You are Customer Focused: A friendly, empathetic, and professional demeanor with a commitment to resolving customer concerns efficiently
• You have Organizational Skills: Ability to prioritize tasks, handle multiple responsibilities, and maintain accurate records of customer interactions
• You can Problem-Solve: Quick thinking and resourceful in resolving issues and providing solutions
• You have Technical Proficiency: Comfortable using phone systems, CRM software, and other digital tools for data entry and customer management
• You have an Attention to Detail: Ensure accuracy when recording information, scheduling, or handling sensitive data
• You are a Team Player: Collaborative mindset with the ability to work independently when needed
• You are Adaptability: Flexibility to adjust to changing priorities and work under pressure.

FT Shift:
Monday-Friday 2:00pm to 10:30pm
The rate for this position is $18.50 per hour.

Work Location

• This position is based in-office at our main building located at 573 Admiral Court, London ON. Please note that remote work options are not available for this role.

Benefits
The perks

• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions
• We offer our employees opportunities to build their own experience within a local, global Group

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.