Community Liaison Worker, Inner City Integrated Care Team

Come work as a Community Liaison Worker with Vancouver Coastal Health (VCH)Vancouver Coastal Health is looking for a Community Liaison Worker to join our Integrated Care Team at Heatley Community Health Centre in Vancouver, BC, as a Community Liaison Worker.  Apply today to join our team

VCH has received approval from the BC Human Rights Tribunal to restrict hiring for this position to individuals who self-identify as women (including transgender women).

As a Community Liaison Worker with Vancouver Coastal Health, you will:

• Supports an integrated health service team and delivery model and provides support services to clients who have mental health and substance use/addiction issues.
• Works across multiple sites, clinics and services within an integrated health service delivery model and interdisciplinary care team that includes primary care, mental health and substance use, private General Practitioner (GP) partners and other community care services.
• Monitors clients, documents and provides verbal reports on observations in accordance with standard procedures or specific direction.
• Facilitates the use of community services/resources and provides information on community services.
• Liaises and coordinates services with mental health and substance use and other medical professionals.
• Plans, organizes, facilitates and co-leads groups as required, participates in the process of case planning, assists clients with the activities of daily living including maintaining personal hygiene and appearance, safety, shopping, budgeting and escorting clients to appointments.
• Acts as an advocate for clients and acts as a resource for the Integrated Care Team by providing information/support related to clients with complex health care needs.
• Establishes, maintains and enhances therapeutic relationships based on respect.

Education & Experience

• Certificate from a recognized Health Care Worker program such as Community Health Worker Program plus two (2) years' recent related experience supporting clients through a holistic mental health, substance use and primary care lens, or an equivalent combination of education, training and experience.
• Valid B.C. Driver's license and access to a personal vehicle for business-related purposes, as required.
• VCH has received approval from the BC Human Rights Tribunal to restrict hiring for this position to individuals who self-identify as women (including transgender women).

Knowledge, Skills & Abilities

• Knowledge of community, social and health resources.
• Ability to keyboard 5000 keystrokes per hour.
• Knowledge of substance misuse and of problems encountered by chemically dependent individuals; basic understanding of behavior management.
• Knowledge and experience in providing culturally safe and competent care, specifically pertaining to Aboriginal people.
• Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.
• Knowledge of mental health issues and treatment.
• Knowledge of appropriate acts i.e. Mental Health Act, Adult Guardianship, Public Health Act as it relates to the rights and obligations of clients and staff.
• Knowledge of community, social and mental health resources in the DTES.
• Ability to demonstrate and assist client with activities of daily living.
• Ability to establish and maintain rapport with clients.
• Ability to observe and recognize changes in clients.
• Ability to deal effectively with conflict situations, manage aggressive behaviour, and use non-violent crisis intervention and behavioural management techniques.
• Ability to work independently and in cooperation with others.
• Ability to communicate effectively, both verbally and in writing.
• Ability to organize, prioritize and meet deadlines.
• Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing.
• Ability to work with a culturally diverse population.
• Ability to operate related equipment including applicable software applications.
• Physical ability to carry out the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC's Top Employers, Canada's Best Diversity Employers and Canada's Top Employers for Young People in 2025.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.