Field Property Claims Advisor

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire Property Field Claims Advisor to join our team Reporting to the Manager, Property Claims, you will be responsible to investigate, assess and settle residential property claims for Allstate Insurance Company of Canada in the Edmonton , Alberta area. This position will work from a home office.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Hybrid

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back

Job description

Key Accountabilities:

• Investigate and settle property claims throughout Edmonton and surrounding areas.
• Interpret insurance policy wordings and determine coverage and reserves.
• Analyze coverage details and provide prompt, fair settlements while delivering superior customer service.
• Collaborate with customers and vendors to bring files to resolution.
• Advise distribution partners on potential coverage opportunities when applicable.
• Perform other related tasks as required.

Requirements:

• Minimum 2 years of field experience.
• Strong customer service skills and positive attitude.
• Proficiency in ClaimCenter and XactAnalysis (mandatory).
• Ability to review estimates and write accurate scopes.
• Excellent communication and problem-solving skills.
• Clean drivers abstract.

Qualifications:

• Minimum 2 years' experience adjusting residential property claims or in a related property claims role.
• Completion of CIP designation or willingness to obtain (preferred).
• Strong verbal and written communication skills with a commitment to outstanding customer service.

Bonus qualification:

• Experience handling boat/trailer, condo claims would be an asset

Completion of the IICRC (Institute of Inspection, Cleaning and Restoration Certification) or the HAAG Certification is considered an asset.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Compensation

Expected compensation for this role ranges from $ 67, ,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.