Parts Technician

If you are looking to join a company of motivated people who make a difference, and your skills align with our position description, you've found us We are looking forward to hearing from you. As the Parts Technician for Prairie AG, you are the key contact point for many of our customers. A normal day will have you dealing with walk-in customers and phone inquiries, and troubleshooting parts issues on a range of multi-line agriculture equipment. You will handle all purchase orders, work oversee the inventory levels, and sell retail products. This job requires an ability to work with our inventory software systems and work as part of our team.Key Responsibilities:Customer Service & Sales:Provide friendly, respectful service to internal and external customers while maintaining a professional and positive attitude.Ensure customers receive accurate parts, supplies, and accessories in a timely manner.Promote additional parts, seasonal items, or accessories when appropriate.Participate in phone, email, and marketing campaigns to support parts sales growth.Achieve individual and department sales targets and metrics.Inventory & Warehouse:Maintain accurate inventory records, including stock levels, part numbers, bin locations, and pricing.Receive, inspect, label, and organize incoming shipments following safe material-handling practices.Monitor stock levels and recommend reorder quantities to prevent shortages or delays.Support annual and cyclical physical inventory counts and promptly report discrepancies.Keep the parts warehouse and retail display area clean, organized, and free of hazards.Order Processing & Administration:Pick, pack, and ship parts orders using proper lifting and handling techniques to prevent injury.Record all sales and transactions using IntelliDealer and other company systems according to department guidelines.Track backorders, communicate ETA updates, and provide alternative sourcing options when available.Prepare accurate documentation for incoming and outgoing shipments, including labeling, storage, and safe transport requirements.Product Knowledge & Training:Stay current on product lines, manufacturer bulletins, WHMIS information, and parts catalog updates.Attend required training sessions, vendor presentations, toolbox talks, and department meetings.Maintain familiarity with agricultural equipment models, attachments, hydraulics, and OEM cross-reference systems.Professionalism & Teamwork:Work cooperatively with team to support safe and efficient dealership operations.Follow company guidelines and safe work procedures when moving parts, operating equipment, and organizing storage areas.Take responsibility for maintaining a clean, safe, and well-organized work environment for coworkers and customers. Knowledge, Skills & Abilities:3+ years’ experience in heavy equipment, automotive, agricultural, industrial parts, or a related field.Familiarity with parts catalogs, OEM reference systems, and cross-referencing tools.Computer proficiency for data entry, order processing, and inventory tracking (IntelliDealer experience an asset).Strong communication and interpersonal skills with the ability to build rapport and provide exceptional customer service.High attention to detail and accuracy when identifying, handling, and recording parts.Organized and efficient with proven ability to multitask in a fast-paced environment.Sales-oriented mindset, including suggestive selling and ability to promote additional products and accessories.Basic warehousing knowledge, including shipping, receiving, picking, packing, and record keeping.Willingness to work overtime during peak seasons and adjust to changing priorities.About Prairie AGPrairie AG is your trusted authorized dealership, proudly Vegreville, Lloydminster, Battlefords and surrounding areas. Our brands include Kubota, Claas, JCB, Seedmaster, Horsch, and other short lines. As part of the Reesink Canada group—a subsidiary of the globally renowned Royal Reesink, established in 1786—we offer a wide selection of new and pre-owned agricultural and construction equipment. Our knowledgeable, friendly team is dedicated to delivering exceptional service at every step, from helping you choose the right equipment to providing expert maintenance and customization. At Prairie AG, we’re committed to building lasting relationships through outstanding customer care and a shared passion for helping our clients succeed season after season. About Reesink Canada Holdings: Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally.Canada is one of the main markets for Royal Reesink. We believe that both the agricultural and construction equipment market have big potential in Canada. That is why a Reesink Canada Holdings was founded as a dedicated entity for all Canadian activities.This provides an excellent match with Royal Reesink’s growth strategy, which is based in part on growth with existing brands in new markets.Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan. There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.