WMS Specialist

Join Our Family of Brands - Northern Reflections, Ricki’s & Cleo

At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.

As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.

**Responsibilities**:

- Act as the first point of contact for DC teams experiencing issues with WMS or system-integrated functions (e.g., UPS, purchase orders).
- Investigate and resolve backend system issues by identifying root causes through data analysis.
- Liaise between the DC operations and IT teams to escalate, communicate, and resolve technical issues efficiently.
- Monitor WMS performance and proactively identify recurring problems or inefficiencies.
- Troubleshoot and resolve WMS-related problems in coordination with IT and vendors.
- Collaborate with operations teams on the floor to gather real-time feedback and pinpoint trouble spots.
- Assist in the development of WMS documentation, including standard operating procedures (SOPs) and user guides for system-related workflows.
- Support system implementation and testing activities and rollout of system upgrades, patches, and new functionalities.
- Track and report system issues, downtime, and resolution timelines to the VP, DC Operations.
- Maintain system documentation, issue logs, and solutions for reference and training.
- Report creation for all areas of the operations (KPIs, Inbound and Outbound etc.)
- Provide training and ongoing support to operations teams on WMS functionality and best practices.
- Ensure data integrity and system accuracy within the WMS.
- Ensure internal and external customers’ requirements are met in an efficient, knowledgeable and professional manner
- Maintain your work area in a safe and organized manner, ensuring housekeeping standards are adhered to.
- Comply with Toys”R”Us Health and Safety policies, procedures and standards and with the OHSA.
- Performs other duties and projects as assigned

**Qualifications**:

- Proven experience working with a Warehouse Management System (e.g., Sage / X3 or similar)
- Strong understanding of backend systems, interfaces, and data flow processes in a distribution or warehouse environment.
- Excellent troubleshooting and analytical skills; able to dig into backend data and identify root causes.
- Ability to effectively communicate technical issues in simple terms to non-technical staff.
- Strong collaboration skills with experience working cross-functionally with IT and operational teams.
- Comfortable working in a fast-paced DC environment and spending time on the DC floor.
- Proficient in Microsoft Excel and system reporting tools.
- Acts with a sense of urgency and self-direction within established guidelines
- Ability to support multiple projects, work under pressure, and adapt to sudden changes in the work environment
- Must have high initiative, integrity and dependability to function effectively as a team player.