Keyholder

1 week ago

Kelowna, Canada Torrid Full time

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees. We're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Keyholder, you'll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

**What You'll Do**:

- In partnership with management team, ensure store is achieving company objectives and KPI goals
- Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
- Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
- Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
- Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
- Ability to work a flexible schedule inclusive of holidays, nights and weekends

**What You'll Need**:

- Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
- Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
- Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
- Be fashioned focused and stay on top of current trends

Physical Requirements (with or without reasonable accommodation)
- Able to stand and walk around during scheduled
- Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50 lbs
- Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

**What You'll Get**:
We offer a comprehensive package of benefits to employees, which depending on eligibility may include:

- Flexible schedules, associate discount 50%, monthly bonus potential, mental health resources, employee stock purchase program (ESPP)

Pay range: $17.75 - $19.97 per hour

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