Aircraft Refueller

**Basic Function - The Aircraft Refueller & Line Service Specialist**

To provide a new level of customer and guest service experience through safe aircraft refuelling, aircraft ground management and overall “best in class” FBO services in Thunder Bay, representing the **Shell Aviation **brand and **Sky Fill **brand.

**Tasks/Responsibilities**
- Operate specific department/Company software programs
- Maintain a high level of accuracy
- Organize and prioritize workload
- Work under pressure
- Prepare reports
- Research, resolve and respond to internal/external customers’ issues and queries - Work with mínimal or no supervision
- Maintain, calculate and input information per Shell requirements
- Process internal/external payments
- Handle cheques, cash and POS transactions
- Comply with Company Policies and Government Regulations
- Always follow Sky Fill & Shell Aviation Safety Protocols
- Refuel client aircraft as required
- Perform required safety checks, regulated checks and fuel farm acceptance procedures - Complete daily tool box meeting and log
- Coordinate ramp activates relating to arrival and departures of private flights
- Maintain security of Sky Fill & Shell facilities
- Clean refueling facilities including lounge (if applicable), sheds, tank farm, parking lot and apron areas - Clean and manage fuel farm
- Clean interior/exterior of fuel trucks
- Clean interior/exterior of Courtesy Vehicle
- Marshall aircraft to and from parking stands
- Wing walk arrivals and departures as needed
- Greet arriving Private Charter aircraft
- Provide excellent customer service to Sky Fill & Shell clients, guests and visitors - Complete daily inspection of operating equipment
- Complete equipment deficiency reports as required
- Snow removal, equipment cleaning, and housekeeping around all facilities as required - Attend all required training sessions and successfully complete training courses - Actively participate in company SMS Program
- Work as a team member in a safe, efficient, professional manner
- Adhere to published uniform standards and requirements
- Follow all safety guidelines and safe workplace procedures
- Liaise with service provider for Ground Handling requirements
- Take direction from General Manager and Owners
- Other duties as assigned by management

In addition to the above, all positions may be required to perform the following Tasks / Responsibilities: - Maintain confidentiality at all times
- May be required to perform other related duties which do not affect the nature of the job - Verify, rates and adjust documents for customer billing
- Task allocation may vary from one department to another
- Maintain competitive awareness of industry standards
- May be required to travel for training and/or development purposes

**QUALIFICATIONS**

**Education**
- High School Diploma
- Completion of College Diploma and/or University Degree preferred or equivalent experience

**Skills/Knowledge**
- Good interpersonal skills
- Good communication skills, both written and verbal
- Aptitude for accuracy and detail
- Working experience with Fuel Handling and/or Dangerous Goods Handling is an asset - Previous heavy equipment or truck driving experience is an asset

**Experience**
- Minimum 1 year customer service experience
- New hires with existing RAIC eligible for $1.00/hr premium pay
- New hires with existing DZ and/or completion within 6 months of hire eligible for $1.00/hr premium pay for first year of employment

**Specific Requirements**
- Mandatory double Covid-19 Vaccination Required
- G Driver’s License Required, DZ Driver’s License preferred
- Criminal Background Check Required
- Confidentiality Agreement Required
- Participate in customer / partner specific Safety Requirements

**Salary**: $18.75-$21.45 per hour

**Benefits**:

- Dental care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- manual labour: 1 year (preferred)
- aviation: 1 year (preferred)
- operations: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)
- Drivers License (required)

Work Location: In person