Transit Scheduler

**Job Description**:
**Transit Scheduler**

**Public Works - TransHelp**

**Contract Full-Time; 13 Months**

**Salary Range: $69,273 - $86,593 per annum**

**Work Mode**:On-Site

**Location**:2 Copper Road, Brampton & 3190 Mavis Road, Mississauga worksites

**Hours of work**:35 hours per week including various shifts; Monday through Sunday, 5:00am - 12:00am

Reporting to the Supervisor, Client Services TransHelp, you will coordinate the most cost-efficient daily schedule for all trips and rides on TransHelp vehicles and vendors.

**_
What you will do in this role_**_:_**
- Regularly review information regarding schedule changes and quickly analyze and modify schedule for additions, cancellations, no-shows, same-day rides, etc.
- Scheduling all trips on bus and contracted vendors using most practical and efficient method.
- Monitoring trip requests and providing appropriate bus/contracted vendor split.
- Accommodating stand-by requests after the booking cut-off time where possible.
- Update and maintain schedule templates on a regular basis.
- Coordinate and schedule internal and external Charter requests and group bookings.
- Receive and respond to Operator scheduling referrals and investigate, resolve and make Recommendations.
- Ensures duties are carried out in accordance with the Collective Agreement, TransHelp policies, operating standards, regional policies and relevant legislation.
- Monitor the performance of scheduled trips, reassigning trips and/or adjusting the number of vehicles in service as needed to ensure on-time performance in the most efficient manner.
- Diligence in accurately reporting incidents, accidents, and safety related concerns to the appropriate members of management.
- Utilizes technology and resources to provide accurate information.
- Complete and maintain monthly trip reports.
- Perform Trend Analysis and bench marking for trips.
- Make informed recommendations and provide updates.
- Communicate and coordinate with contracted external vendors to meet daily trip demands.
- Sound knowledge of the Regional Municipality of Peel service area with good knowledge of street names and major landmarks including long term Care and Senior day care facilities.

**_ What the role requires_**_: _**
- Degree or Diploma in related discipline (e.g. Transportation, Planning) with at least two years transit scheduling or dispatching experience
- An equivalent combination of education and/or experience may be considered
- Demonstrated problem solving and decision-making skills and the ability to provide high quality customer service.
- Polished verbal and written communication skills with effective time management
- Organized and able to prioritize work and make decisions in a fast-paced work environment
- Analytical with demonstrated ability to work effectively as a member of a team
- Comprehensive Health, Dental, Vision benefit plan
- Automatic enrolment into OMERS pension plan
- Accrue Vacation on a monthly basis (where applicable) up to 3 weeks per annum
- 3 Paid personal days and floating holidays
- Annual performance review and merit increases based on performance (where applicable)

**Work Mode & Job Location**:2 Copper Road, Brampton & 3190 Mavis Road, Mississauga worksites

**Hours of Work**:35 hours per week including various shifts; Monday through Sunday, 5:00am - 12:00am

**Interview**: Our recruitment process will be completed with video conference technology.

**As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.**

About Us:
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. The Region of Peel delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,500 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the
**_Great Employer Award_** presented by Excellence Canada, the Region of Peel is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Region of Peel, people come first. Each employe