System Control Supervisor

**System Control Supervisor**

**ABOUT THIS ROLE**

Burlington Hydro Inc. is currently seeking a System Control Supervisor to join the Operations team. This position reports to the Director of Network Operations and is responsible for monitoring, controlling, and directing safe and efficient operation of the electrical distribution system. This includes the dispatching of work crews and preparing and directing switching procedures and operations. This is an on-site position.

**CORE RESPONSIBILITIES**
- Prepare records and reports on the operation of the electrical distribution system and coordinating system operations with Hydro One and neighboring utilities
- Supervise a team of electrical operators and coordinating and scheduling Control Room activities
- Complete and/or approve daily timesheets with accuracy
- Lead / respond to customer concerns, including research and follow-ups on power outages
- Become fully conversant with the Sub Transmission and Distribution Systems
- Responsible for compliance with applicable legislation
- Provide safety leadership ensuring safe, efficient, and timely completion of all required tasks in accordance with the Occupational Health & Safety Act & Regulations, the Electrical Utility Safety Rules, and Company Policies & Procedures; enforced as required
- Ensure positive labour relations through proper administration of the Collective Agreement and company policies
- Provide direction, including establishing goals and training requirements, performance evaluations, and coaching
- Collaborate with other departments such as Communications, Engineering, Construction and Maintenance Operations, and Customer Service as well as possible shared services territories of other LDC’s to ensure exceptional service delivery to customer
- Assist in preparing a department budget, maintenance duties, field work and drawing verification
- Assist with department records system including updating the GIS mapping, OMS and SCADA systems
- All other duties as assigned

**WHAT WE ARE LOOKING FOR**
- Post-secondary education from a college or university in a related field (Electrical Engineer or Electrical Technician/Technologist); a business diploma would be considered an asset
- Completion of the MEARIE Group’s Journeyperson Electrical Operator Certificate or recognized equivalent
- Certified in the Ontario Utility Work Protection Code, or willingness and ability to acquire this certification
- A minimum of 5 years’ related experience in utility operations with increasing levels of responsibilities, demonstrated supervisory experience including managing staff in a unionized work environment
- G class driver’s license

**WHAT YOU’LL NEED TO BE SUCCESSFUL**
- Demonstrated ability to lead teams, preferably in a unionized environment
- Strong organizational skills and ability to manage multiple priorities and meet strict deadlines
- Strong relationship building skills, effective communication, and interpersonal skills
- Knowledge of applicable laws, codes, and regulations

**WHO WE ARE**

Established in 1945, Burlington Hydro is a local distribution company (LDC) serving the City of Burlington, with a total licensed service area of 188 square kilometres and a customer base of 68,500 customers (consisting of Residential, General Service, Street Light, and Unmetered Scattered Load customers/connections).

At Burlington Hydro, we strive to exemplify excellence in every aspect of our business. From the exacting work of our engineers and the professionalism of our customer service representatives, to our resilient operations crews and all those in-between, we work together to deliver value at every level of the organization. It’s a value proposition that lies at the very core of our company - caring for people and community, and caring about stewardship and sustainability - all with a commitment to continuous improvement in everything we do.

We care about our team, our work, our customers and our business. Our commitment to delivering quality service and providing a safe work environment govern all of our daily activities. Each member of our team has a responsibility to help one another achieve success, and satisfaction on the job. Vision and strategy are vital, but it's our people who create value.

Burlington Hydro is consistently voted as one of Hamilton-Niagara's Top Employers. We promote a culture that is performance driven, values centric, diverse, and inclusive. We’re always looking for good people who share the same values and want to combine their professional talents with a commitment to our goals.
- Thrive in a dynamic team environment and resilient in the face of challenges or uncertainty
- Are committed to safety and working as part of a team to ensure the highest standards of safety are upheld
- Take the initiative, leads by example, demonstrates a positive attitude and respectful of diverse perspectives
- Have a strong track record of excellence in all that they do

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